محمد الخنيزي

Led Mobile App & Online Platform Development, Utilized Scrum methodology for successful project execution, collaborating
effectively with an outsourced vendor to meet client requirements.
Managed project timelines and budgets, ensuring solutions were delivered on time and aligned with business goals.
Worked with the team to identify target sectors (restaurants, SMEs) and developed key business objectives.
Crafted the companys tagline, created website content, established values, and set the visual direction for the brand.
Played a key role in marketing, customer service, and positioning strategies to align the companys growth with market demands.

Developed and maintained comprehensive technical documentation, including user guides and manuals, to support
end-users and IT engineers in application usage and departmental procedures.
Installed, configured, and managed server software, licenses, and drivers, ensuring compliance with company policies and
operational continuity.
Created and maintained standardized software images for PCs, facilitating efficient deployment and re-imaging processes across the
organization.
Implemented and updated access control policies and security privileges for project folders in alignment with Product Management
Team requirements.
Regularly updated and refined company software standards and procedures to improve IT support effectiveness and consistency.

Directed the deployment and maintenance of advanced workstation hardware, ensuring peak performance and reliability for
enterprise users.
Supervised IT help desk operations, coordinating technical support efforts to swiftly resolve user issues and maintain service
quality.
Negotiated and managed vendor relationships to acquire specialized hardware solutions aligned with client technical specifications.
Oversaw incident management via the Redamey ticketing platform, prioritizing and tracking support requests to enhance user
experience.
Delivered critical IT support and infrastructure solutions onsite at Saudi Aramco, meeting stringent operational and security
standards in a mission-critical environment.

JGC is one of the biggest Engineering Procurement and Construction (EPC) company in KSA. They are a proud member of the JGC Group of Companies with over 47 subsidiaries and 32 affiliated companies.

Contributed as a key member of the in-house SharePoint software development team, with responsibilities that included:
• Designing a requested database by using SharePoint and PowerApps technology.
• Led the migration of 60+ Lotus Notes databases to the SharePoint platform, improving operational efficiency by 20% and reducing downtime by 15%.
• Redesigned Lotus Notes databases (IBM technology) for migration to SharePoint and PowerApps (Microsoft technology).
• Selected appropriate consultants or vendors to resolve project challenges efficiently.
• Managed project man-hours to ensure timely and cost-effective completion.
• Analyzed software requirements through client meetings and discussions.
• Created functional requirements documents based on client feedback and needs.
• Meeting with the design team to review website and application requirements.
• Enhanced SharePoint functionality using forms, web parts, and application technologies (HTML, JS, CSS).
• Designing system workflow by using Microsoft flow (Power Automate tool) or MS Visio based on functional requirements document.
• Designing database structures using SharePoint Online or SharePoint Designer 2013, aligned with the functional requirements document.
• Creating ER Diagram and schema diagram…etc. for the system.
• Creating & discussing the workflow diagram with client side.
• Create project schedules to ensure timely progress and delivery.
• Presented the final application after implementation to clients for feedback and approval.
• Applied quality assurance procedures, including testing and debugging code to ensure project success.

Spearheaded the end-to-end migration of over 60 Lotus Notes databases to SharePoint and PowerApps platforms,
achieving a 20% increase in operational efficiency and a 15% reduction in system downtime.
Collaborated with cross-functional teams and external vendors to design, develop, and implement customized
SharePoint solutions, including advanced workflows, forms, and web parts, aligned with client business requirements.
Conducted comprehensive requirements gathering and analysis, producing detailed functional specifications and
system architecture diagrams (ERDs, schemas, workflows) to guide development and ensure stakeholder alignment.
Managed project timelines and resource allocation effectively, coordinating technical efforts and delivering solutions
within budget and schedule constraints.
Led quality assurance activities through rigorous testing, debugging, and client presentations, ensuring high standards
of system reliability and user satisfaction upon deployment.

Mega Soft is a technical institution concerned with helping all enterprises (small and medium - sized)
find smart technical solutions in various fields.

•Successfully led the development of a custom mobile app for Cheesy Bites Restaurant using the
Scrum software development methodology, ensuring efficient collaboration with an outsourced
vendor.
•Ensured seamless coordination and timely delivery of the project, aligning with the clients specific
business needs and requirements, while maintaining budget constraints.

Job Responsibilities: -
Software Development Activities:

• Developed and maintained IBM Lotus Notes databases for piping, construction, and HR departments...etc, improving operational efficiency by 70%
• Lotus Notes Database administrator (1000+ users using a Database).
• Analyzing the software requirements from the client by discussion and meeting.
• Creating requirement document for the application based on client discussion.
• Creating Schedule for the project.
• Creating work flow, Interface and Database based on requirement document.
• Discussing the work flow diagram with client side.
• Doing full testing of the application by using interrupter or debugger.
• Presenting the application after implementation stage.

Designed, developed, and maintained IBM Lotus Notes databases supporting multiple departments including piping,
construction, and HR, resulting in a 70% improvement in operational efficiency.
Served as Lotus Notes Database Administrator for over 1, 000 active users, ensuring database stability, security, and
optimal performance.
Led detailed requirements gathering and analysis sessions with clients to produce comprehensive application
specifications and project documentation.
Developed project schedules and designed system workflows, user interfaces, and database structures based on
functional requirements to ensure alignment with client expectations.
Conducted thorough application testing using debugging tools and delivered finalized solutions through client
presentations and post-implementation support.

Job Responsibilities:-
IT Administration Activities:

• Creating/Editing user guide for company applications.
• Creating/Editing manual to guide the users for specific procedure.
• Creating/Editing manual to guide the IT engineer for specific activity.
• Developing software and create a user guide or manual for it.
• Creating/Updating company procedures & manuals to guide IT Engineer for specific activity within the department. Server Activities:
• Installing software on server (server edition) based on user guide instruction.
• Installing/configuring software licenses on server (like license manager).
• Updating printer driver on the print server.
• Updating server policy.
• Creating software image for silent installation.
• Providing access security privilege for projects folders based on Product Management Team (PMT department) plan. IT Support Activities:
• Creating PCs image based on software standard for the company.
• Uploading PC Images on server and re-image PC from server.
• Updating old PCs image based on company software standard.
• Modifying company software standard document (part of company GI).

IT solutions provider, systems integrator and Data communications and Internet services providers, managed services provider

Job Title: Computer Engineer ( Information Technology Help Desk)
Responsibilities:
• Planned, developed, implemented, and maintained high-end workstation hardware for optimal performance.
• Led the IT Helpdesk / Service Desk team, ensuring effective support for high-end workstation hardware and addressing user needs.
• Negotiated with vendors to procure high-end workstation hardware based on client specifications.
• Managed IT support tickets and provided help desk assistance to department staff through the Redamey ticket system.
• Served as a Computer Engineer for Saudi Aramco at the core area and delivering essential IT solutions.

Nesma is a privately owned company with a robust business portfolio across multiple sectors in Saudi Arabia and a presence in the UAE, Egypt and Turkey.

Highlights:
• Provide IT support services to head office departments, including installing applications and troubleshooting technical issues.
• Working as IT Engineer for Saudi Aramco at Wasit project.

Delivered comprehensive IT support across head office departments, including software installation, configuration, and
troubleshooting to ensure uninterrupted operations.
Provided on-site IT engineering services for the Saudi Aramco Wasit project, supporting critical infrastructure and maintaining
system reliability.
Collaborated with cross-functional teams to identify and resolve technical issues promptly, minimizing downtime and enhancing
productivity.
Assisted in the deployment and maintenance of enterprise applications, ensuring compliance with organizational standards and
user requirements.