Network Engineer
Redington Gulf
Total years of experience :16 years, 1 Months
Handling Network (Office 365, Avaya, Ruckus, Meraki Wireless & Switches, DHCP Server, VNA Devices & Barcode Scanners).
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, WAN and remote systems.
Operating System Installation of Windows XP, Windows 7 and Windows 8.
Deployed performance enhancing/monitoring tools.
Managing the Symantec Antivirus Support to all User PCs.
Installing the ERP software (Eureka Intac).
Supporting clients PC,
Installing OS, Antivirus, Softwares etc.
handling server 2003, 2008, etc
Network Administrator: October 2011, Redington Gulf, Nairobi (KENYA)
Responsible for networking, installation and maintenance services.
Maintain the companies’ network infrastructure.
Installation, troubleshooting Hardware and Software application
Cisco webex for video conference.
Configuring &troubleshooting Cisco router, Cisco IP Phones, Cisco Switches, Ip Cameras
Troubleshooting and installing software Application SAP,
Configuring network printer and troubleshooting,
Exchange Server devices with blackberry, Android, Symbian, Desktop and laptop, Data backup and restore.
Configuring Life Size Video conference, Avaya ip office 500 v and Avaya ip phones configuration and troubleshooting.
Network Support: November 2010 - May 2011, Future Computer, Doha (QATAR)
Installation and Troubleshooting of hardware and software applications.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair.
Managed, supported, and maintained network systems.
Repaired peripheral device such as Dell, Hp, Acer.
Installing & updating of Antivirus software's like Norton, Symantec.
Network Support Engineer: August 2009 - April 2010, Religare, Bangalore, (INDIA)
Configure router, Wireless,
Install, repair, maintain, and upgraded desktop and notebook computers as well as printers. Configuring and managing backup &restore procedures,
Remotely, Group Policy, Lotus Notes and Proxy Server.
Configuring user level security with access permission.
Providing Remote Support to end users through remote desktop.
Working with employees to identify computer problems and advising on the solution
Analysing call logs so you can spot common trends and underlying problems
Updating self-help documents so employees can try to fix problems themselves
Support Engineer: May 2007 - JUNE 2009, Azza Technologies, Dubai (U.A.E)
Installing new software.
Installing new hardware (servers, printers, computers, work stations etc)
Setting up user accounts, permissions and passwords
Overseeing security of all systems, especially the internet, and installing anti virus protection
Fixing network faults, Network maintenance, Proficient in LAN, network installation, monitor, and programming. Overseeing security of all systems, especially the internet, and installing anti virus protection.
Responsible for configuration and troubleshooting of Wireless Connectivity for the laptops and Desktop at the client end.
Domain controller, Vpn, Sql 2000-2005, Group policy, Restrictions, Ms-Outlook configuration backup &restore and mail related problem solving.
Provide desktop & Laptop support remotely to the user like software installation and troubleshooting.
Installation and trouble shooting of different application software using remote connection tools (Team Viewer, Logmein)
Travelling to client sites to help with installs, deployment, and troubleshooting.
Installing and troubleshooting lotus notes.
Support Engineer: November 2006- May 2007, Imaxx, Dubai (U.A.E)
Configure router, Wireless and ADSL router.
Install, maintain, and upgraded desktop and notebook computers as well as printers, scanners and software's &repair hardware
Group Policy, Configure Outlook express, Data backup and restore.
Managing the email system and ensuring the appropriate level of anti-virus protection.
Coordinating and interfacing with end users, other department team members, and service providers to resolve issues.
Desktop Support Engineer: April 2005- April 2006, Ample Computer Technologies, Bangalore (INDIA)
Network cabling, Installation, Assembling, Maintenance and Troubleshooting of PC's
Installing & updating of Antivirus software's like Norton, Symantec etc
Configuring user level security with access permission.
Requirements and appropriate situations for LAN connection services.
Trouble Shooting of Hardware and Software.
Installation, Configuration and troubleshooting of User's Operating System, Applications, Hardware etc.
Ms-Outlook configuration, Backup, Restore and mail related problem solving.
Printer Installation & Trouble Shouting
Trouble shooting of PC related problems in time sensitive situations at different clients.
Academic Achievement: Bachelors of Commerce, (B.COM) Bangalore-India