P harmacy M anager
NMC, ABU DHABI
Total des années d'expérience :19 years, 11 Mois
My Responsibilities are:
• Overall Pharmacy Management.
• Management of Medication use, Error Reporting, and drug interactions
• Dispensing Medicines, Patient Counselling.
• Staff Management and Training, Duty Scheduling.
• Pharmacy P&L Management.
• Purchasing and Budget control.
• A routine check on stock/cash discrepancies by checking the various reports.
• A routine check on Movement of Products, Expiries, etc in Pharmacy and taking necessary action if needed.
• Coordinating with pharmaceutical companies and wholesale suppliers and Agents.
• Inventory Control and Loss prevention.
• Performance Appraisals.
• Keeping the Management Updated about Pharmacy progress and all related issues.
• Ensure that company policies and procedures are followed in the Pharmacy. Keeping doctors and other Clinical staff updated about the medicines available in the Pharmacy.
• Coordinating with the doctors for matters related to the prescribing medicines and Non Medicines that need extra attention in sales.
• Keeping track of Patient satisfaction and feedback.
My Responsibilities included
• Over all Pharmacy Management and ensured that all the regulations of the UAE Health Authority are followed.
• Managed Day to Day Pharmacy Activities and Deliberating duties.Duty Scheduling and ensure that enough staff is available in the pharmacy all the time.
• Monitored Staff and ensured they adhered to the policies of the Centre. Ensured that they offer the patients required counselling and perform the assigned duties well.
• Coordinating with doctors and other medical staff to ensure patient safety and satisfaction in line with the company policies.
• Daily Routine checks, floor checks. Checking various Checklists/reports on Medicine consumption, Storage, Expiry-Near expiry, Nonmoving, slow moving item reports.
• Monthly internal Audit check of the Pharmacy making sure that HAAD regulations are strictly implemented and followed in the Pharmacy department
• Procurement & Inventory Control and supplier management
• Pharmacy Budget & Financial Management.
• Keept current with the Medical Insurance updates and e_claiming.
• Coordinated with doctors and othe medical staff involved in Medicine prescribing and use to ensure patient safety, satisfaction in line with the company policies.
• Updating the Management about all matters of the Pharmacy functioning.
Manage the overall Pharmacy Operation,
• Staff Management training and development.
• Staff duty scheduling and make sure that enough staff is available all the time.
• Monitoring Staff at point of sale and ensure best customer service
• Performance appraisals.
• Purchasing and Inventory Control and Loss prevention., Floor Checks and Random inventory checks to prevent discrepancies.
• Coordinate with suppliers and ensure the items are delivered in time and inventory maintained at an optimum and prevent short supplies.
• Work within the budgetary constraints and assure the highest level of operation efficiency.
• Handling customer grievances and ensure that customer trust and Pharmacy reputation are both upheld.
• Make sure that Policy and procedures are implemented and followed in the Pharmacy.
• Ensure DHA regulations are implemented and highest levels of medicine safety standards are always followed in the department.
PHARMACY SUPERVISOR :
Supervised pharmacy department and led a team of 17 Pharmacist and Technicians.
Developed an efficient team and ensured that staff do their assigned jobs well. adhere to policy and procedures of sound work practice and customer satisfaction.Stay motivated and deliver best patient service.
Ensured highest level of Medication safety standards hospital wide to prevent wrong dispensing, medication errors and allow safe storage of Medication.
Supervised Compounding and dispensing of single dose units.
Oversaw Prepararing I.V admixtures and preparation of TPN.
Managed inventory, maitained stock levels at optimum according to the set company procedures.
Monthly reviewed expiry/near exipry report, very/fast moving, slow moving items report in order to plan possible remedial course of action
Proven track record of successful inventory management and Loss prevention Purchasing of Medicines and Non medcine items.
Ensured MOH regulation are implemented and followed in the Pharmacy Department.
Acquainted with JCIA standards
Worked with Hospital IT team to streamline the Pharmacy ERP system to enhance efficiency, reducing dispensing errors, Error reporting, patient counselling and drug usage history for future reference etc.
Monitored staff at POS and made sure
Enhanced the customer experience by leading team in providing strong customer service performance.
