Total Years of Experience: 28 Years, 6 Months
June 2015
To Present
System Manager
at International Islamic Bank
Location :
Qatar
IT Infrastructure Management
•Planning & analyzing entire IT operations along with establishing of short / long term budgets for the organization; implementing IT project plans within pre-set budgets and designing the complete infrastructure
•Overseeing ITIL Process including Asset Management, Service Level Management, Issues Management, Configuration Management, Risk Management, Change Management, Communications Management, etc.
•Following information security management system framework i.e. ISO 270001, which includes:
•Performing a risk assessment
•Managing identified risks, selecting control objectives and controls to be implemented
•Preparing a statement of applicability
Networking
•Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network uptime; handling LAN / WAN Network and handling Cisco Router Configuration
•Configuring network printer and hardware devices; participating in cross-functional team meetings; furnishing technical services to internal and external customers
System Administration
•Installing, administration and maintaining various software (applications / operating systems) and hardware devices in networked environment; taking regular backup of server / database information & planning efficient storage
•Conducting moderately complex network system administration and design engineering activities to maximize network capacity
Technical Support
•Troubleshooting problems pertaining to performance tuning, network administration, application conflicts and system bugs; providing technical support to every department, conducting weekly meetings with management
•Addressing queries regarding the information system / software & extending onsite support to the clients including maintenance of hardware / software
•Planning & analyzing entire IT operations along with establishing of short / long term budgets for the organization; implementing IT project plans within pre-set budgets and designing the complete infrastructure
•Overseeing ITIL Process including Asset Management, Service Level Management, Issues Management, Configuration Management, Risk Management, Change Management, Communications Management, etc.
•Following information security management system framework i.e. ISO 270001, which includes:
•Performing a risk assessment
•Managing identified risks, selecting control objectives and controls to be implemented
•Preparing a statement of applicability
Networking
•Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network uptime; handling LAN / WAN Network and handling Cisco Router Configuration
•Configuring network printer and hardware devices; participating in cross-functional team meetings; furnishing technical services to internal and external customers
System Administration
•Installing, administration and maintaining various software (applications / operating systems) and hardware devices in networked environment; taking regular backup of server / database information & planning efficient storage
•Conducting moderately complex network system administration and design engineering activities to maximize network capacity
Technical Support
•Troubleshooting problems pertaining to performance tuning, network administration, application conflicts and system bugs; providing technical support to every department, conducting weekly meetings with management
•Addressing queries regarding the information system / software & extending onsite support to the clients including maintenance of hardware / software
May 2005
To June 2015
Senior System Analyst
at IndusInd Bank Ltd
Location :
India
January 2013
To January 2015
Assistant Vice President
Level2
Highlights:
•Took initiative in designing and configuring desktop virtualization environment which includes complex group policy configuration, SAN storage configuration and Roaming profile for users
•Addressed:
•Mail bouncing issues across all users in organization during Exchange 2013 migration
•Application compatibility issue with operating system during credit card go live on next day
•Received appreciation letter for making IndusMobile banking and BASE24 ATM switch live
Highlights:
•Took initiative in designing and configuring desktop virtualization environment which includes complex group policy configuration, SAN storage configuration and Roaming profile for users
•Addressed:
•Mail bouncing issues across all users in organization during Exchange 2013 migration
•Application compatibility issue with operating system during credit card go live on next day
•Received appreciation letter for making IndusMobile banking and BASE24 ATM switch live
January 2009
To January 2011
Chief Manager
January 2007
To January 2009
Deputy Manager
January 2005
To January 2007
Assistant Manager
at IndusInd Bank
Location :
United Arab Emirates
October 1999
To May 2005
Senior Customer Support Engineer
at Crest Integrator
Location :
India - Mumbai
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