محمد جابر

Got promoted to an IT Systems Coordinator section after one year of Successful works.

Key Responsibilities:
Project management
Exploring and evaluating new systems RFID System Administrator
Lenel Onguard Administrator
CCTV Administrator
Control Manage e-commerce site managing contractors
Tapes Storage Administrator
Knowledge of GDS systems Amadeus, Sabre & Galileo.

Application Administration and Development
Troubleshoots diagnoses, fixes bugs and malfunctions independently and/or in coordination with the vendor (as appropriate) to prevent or minimize system down time affecting business efficiency.
Performs testing exercises on corrective actions/solutions identified by internal IT team or recommended by the vendor and verifies/signs-off desired behavior to ensure accurate performance of application in right environment/production.
Prepares necessary technical documentation describing resolution processes for new problems to ensure that knowledge base remains updated for necessary future references.
Analyzes and reviews applications data schema to support reporting and business intelligence requirements.
Process Enhancement
Demonstrates continuous effort to improve operational efficiency, decrease turnaround times, streamline work processes, and works cooperatively and/or jointly to provide quality seamless customer service to all stakeholders.
Liaises with business managers to understand business requirements and transforms those requirements to definite configurations in system.
Studies, conducts technical research and recommends process enhancement solutions to increase business efficiency and productivity. This includes analyzing and exploring different routes within the application reducing process time and/or manual intervention (where possible).
Conducts research on applications versions latest releases, services, standards, and best practices to remain abreast with technological changes and also to appropriately recommends/supports application enhancement requests.

VIP patient’s coordinator & floor in-charge).
• Administration: CRM management.
• Period: 2010 - 2012.
1. Follow-up of patients coming to the hospital from the VIP and to identify their
needs and to clear their required things within the work.
2. Follow up the complaint of patients and discuss with them and find a formula for
solving the problem and work on not repeating such mistakes that have been
repeated.
3. Floor In-charge for the full role of attendance and departure of staff and arrange
their regular and split schedule.
My Familiar with an array of programming languages, concepts and technologies,
including:
▪ ALFAHIM Co. Internship in IT Department 6 Weeks.
▪ ALFAHIM Co. IT Audit and Optimization Assets.
▪ ALFAHIM Co. EDMs Projects Portal.