Reservation Manager
Paradi City Suites Hotel
Total years of experience :16 years, 6 Months
* Supervises workload during shifts
* Monitoring the team’s performance
* Assisting the team by performing the tasks with them
* Helping with training and development
* Completing paperwork (yes, there’s always admin to do)
* Handling complaints (from both staff and customers)
* Helping to hire new staff
* Reporting to senior management / personnel when required
- Supervises workload during shifts
-Resolves guest problems quickly, efficiently, and courteously
-Reviews and completes credit limit report.
-Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
-. Monitor high balance guest and take appropriate action.
-Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
-. Review Front office log book and Guest feedback forms on a daily basis.
- Ensuring that front desk operations runs smoothly in a professional manner at all times.
- Perform all front desk related responsibilities and duties when assigned or required.
-· Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
· Run the night operations for the hotel, ensure proper closing of the day and delivery of the reports.
· Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
-Handle check in and check out in a friendly, efficient and courteous manner
- Keeps accurate accounts of cash, checks and credittransactions.
- Handles confidential information, including guest records, with a high degree of integrity .
- Verifies room charges and rates, verifies register has appropriate starting cash .
- manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file and housekeeping reports .
- submits reports to corporate office as appropriate .
- Performs duties of a guest service agent .
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بكالوريوس السياحة والفنادق جامعة المنيا ( اللغة الانجليزية والفرنسية ) دفعة 2004
