Business Process Architect
Wells Fargo Bank
Total years of experience :27 years, 11 Months
Serve to organize, lead, and facilitates cross-entity, major Line-of-Business group Process redesign initiatives that encompass an end-to-end analysis and future state redesign requiring application of specialized knowledge or skills critical to the redesign efforts.
Aligns projects to management and business strategy. Integrates vertical and horizontal solutions into the strategy. Overcomes barriers related to cultural shifts, silo mentality.
Ensures effective relationships among the design team(s) and partners. Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates.
Establishes standards for measuring performance against process requirements utilizing formal process engineering tools and methods.
Ensures development of metrics (key indicators) that provide data for future improvement opportunities. Identifies and manages resources, including cross-entity members, to execute projects.
Produces new process improvement techniques and services. Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
Researches and evaluates alternative solutions and recommends the most efficient and cost effective solution for the systems design.
Analyzes existing system and programming logic to provide more efficient and optimized solutions and revises the logic and procedures involved as needed to achieve highest fundamentals.
• Developed systems and solutions utilizing IBM BPM 8.X and BPM best practices in according to Client’s User Stories.
• Assisted clients including National City Bank, Medical Diagnostics Services MDS, JEDCO, BearingPoint, Health Integrated, Harvey Nash, PayPal/eBay, and Kaiser Permanente
• Resolved problems by conducting current-state analyses, future-state design and by introducing and leading activities within BPM, Change Acceptance Process, and Six Sigma framework models and methodologies
• Led 11 Black Belts and 6 Green Belts in cross-functional teams to achieve certification and project completion
• Mentored and coached 15 Green Belts/Managers and 5 Black Belts/Unit towards their certification
• Led and coordinated 6 cross-functional teams to achieve the reduction in weekly average of Commercial Power Failure incidents at Kaiser Permanente facilities from 19 to 10 CPF, resulting in $1.4 million in operational savings
• Conducted facilitation skills for adults and mentored in developing clear vision of change for functional and cross-functional teams within SIYAH USAID project
• Conducted current state (As-Is) analysis, future state (To-Be) design in HR and technology related initiatives that linked the customer’s CTQs and Value Add operation
• Facilitated stakeholders in the process of split-of AAA’s organization into two distinct organizations: AAA Insurance and Emergency Road Side Assistance (ERSA) with new board members, managing team and stakeholders, including developing compelling business need assessment, shared future state, and mapping the transition
• Tailored the Board of Directors governance process to accommodate the newly developed ERSA corporation
• Participated in the design of new Change Management process, tailoring it to accommodate Gender Sensitivity Policy
• Acted as trusted adviser for the Customer and Quality Assurance Sr. Director at PayPal/EBay Enterprise
• Led the technology Net Promoter Score (tNPS) design at PayPal
• Mentored and coached 7 Directors to enable them to lead Operational Excellence initiatives
• Led a team of BPM, BA, and Measurement towards achieving their operational goals with the highest quality at Kaiser Permanente Healthcare
• Current state analysis (People, Process, Tech, Locations, KPIs including detailed process maps)
• Using ITIL processes to streamline and optimize L1 to L3 channels, handoffs between the internal hardware, software and services teams, triage capability across hardware, software and services, and thereby make us more efficient and more effective for our clients.
• Analyzes Root Cause Analysis data that is driving up our field dispatches, can quickly get to the big issues driving the dispatches, work across functional units to identify solutions for the issues and then implement the solutions, including E2E Value Stream Analysis
• Identify constraints and opportunities
• Develop future state design (people, process, tech, location including detailed process maps)
• Design Pilot and develop Implementation Plan with prioritized implementation roadmap.
• Outline metrics for the new process / organization
• Facilitated Envisioning workshop for innovative products to streamline the operations within Agile, Lean and CMM
• Participated in the development of new Agile-Scrum training in the Business Application Deployment department.
• Conducted Current State BPM Mapping utilizing BlueWork Live for the Vender Risk Management Process in the Sourcing and Contracting value stream via IBM BPM 8.5.6, Salesforce and Docusign.
• Facilitated the Scurm activates for the Wealth Management Onboarding cross-functional process/product team including Daily Stand up, Sprint Planning, Backlog Grooming and retrospective meetings.
• Facilitated Envisioning workshop for innovative products to streamline the operations within Agile, Lean and CMM
• Participated in the development of new Agile-Scrum training in the Business Application Deployment department.
IBM BPM Advisory and Consulting Services, Smarter Process Solution Architect
• Cigna BPE: Conducted Current State BPM Mapping utilizing BlueWork Live for the Pend Claim Process Correspondence enabling the Firm to communicate with Healthcare Providers via Portal within the scope of Claim Processing.
• Cigna BA: Facilitated workshops to gather Business Requirements for the proposed Pended Reason Code and Reason Not Covered code.
• WJBradley BA: Assured the current state process blue printed, defined and in compliance for Mortgage Firm utilizing new platform migration activates
• Morgan Stanley BPM deployment for Branch/Management document approval process
• Banking Firm BPM and Solution Architecture and design for Risk Mitigation and Due Diligence Process re-engineering and legacy migration.
• Insurance Firm Change Management process to assure new off shelf product is aligned to firm’s strategic objectives and compliance to HMDA.
• Morgan Stanley development of User Stories to assure link to BRD and Strategic Objectives for new Client KYC Due Diligence and new account opening process
• Aetna Firm BPM Modeling for their end-to-end process maps utilizing IBM BWL
• Insurance Firm Consumer Business Process project, a re-engineering effort that includes working with end-to-end System Development Life Cycle
• Involved in the redesign of an internal process offering SMARTER Process
• Involved in designing Business Architecture methods and tools that combine Strategic Transformation, Operational Excellence and Enterprise Architecture Planning.
• Assisting in designing a new product under Organizational Change Management and Change Acceptance Process CAP
• Technologies Used: Rational Software Architect, IBM-RSA 8.5
Lead a High Performing BPM, PM, GB, BB, and MBB team in HRSC to achieve the Goal of efficient management of resources, greater control of data and automating tasks to save time, operational cost and reduce errors.
Lead BMGi clients in determining their long-term performances of their corporations and acted as a consultant to their management within Lean Six Sigma deployments.
Assisted and enabled BMGi clients in environmental scanning Lead their on-site Lean Six Sigma deployments as subject matter expert for their strategy formulation and long-range planning, strategy project implementation, evaluation and control.
Client Base:
PG&E http://www.pge.com/
Kaiser Hospitals https://www.kaiserpermanente.org/
MDS http://www.mdsinc.com/
Capacity development consultant implementing projects in Jordan including the USAID SIYAHA project by providing organization/capacity development for the Jordanian Ministry of Truism and Antiquity (MOTA) and participated in the advice efforts to assist the government of Jordan in their planning, process improvements and strategy formulation.
Translated the Customer's Requirements into Technical Specs and assured that Key Performance Indicators (KPI) are tied to Critical Customer Requirements by acting as the Customer Advocate.
Provided clear and analytical information to decision makers, stakeholders and executives.
Conducted quarterly customer surveys/research and communicated findings to lead performance excellence improvement to bridge the gap between management and the customer through the QFD process.
Facilitated the Quality Control Systems group by providing Key Process Metrics according to the CMM-SEI and researching their application development process to achieve higher maturity and efficiency.
Lead the Board of Directors with their strategic marketing planning process. Enabled the Sales/Marketing team to achieve their organizational objectives by providing research/advice on technology and enterprise solutions that meets current customer needs. Developed, maintained and managed work plans to achieve the planning objectives with balanced KPIs.
Presented and authored Frost and Sullivan quantitative and qualitative products in written and data forms covering various aspects of North American market sizing and segmentation. Forecasted competitive benchmarking and conducted syndicated technology impact, end user/distribution channel/industry analyses, and strategic recommendations for newly emerging markets.
Currently attending Executive MBA program on Weekends
BA Global Economics-Econometrics - University of California Santa Cruz (1996)
