Assistant Manager - IT Support & Infrastucture
Manazel Real Estate pjsc
Total years of experience :21 years, 6 Months
- Headed IT department and managed related master plan, projects plans, budget, schedule, vendors, purchases and reports.
- Designing, Planning and Managing IT Infrastructure.
- Planning and Managing of Disaster Recovery Site project - Project Manager.
- Managed the IT Infrastructure project while relocating the company to the new offices - Shifting Project Manager.
- Monitor environment to ensure integrity, reliability, and performance Implementing IT policies and procedures and aligning IT strategy.
- Act as the Situation Manager, as required to provide relief, repair, and reform for unplanned events adversely affecting the Computing/network environment.
- Setting up Manazel's data center backup system (Symantec Backup Exec Software).
- Manages teams of authors, ensuring that they are aware of and work to relevant standards.
- Provide any recommendations for future actions to improve functioning, as well as maintenance of the network environment.
- Develops documents and implements IT Work Flow Process.
- Build and maintain vendor relationships and manage the purchase of hardware and software products.
- Identify and provide standards for gathering information for use in trend analysis and Report information to company management.
- Responsible for researching and evaluating new technologies.
- Managing the IT Procurement process.
- Initiating and developing Service and Maintenance Agreements with strategic IT suppliers, and managing service contracts.
- Business knowledge: Provide Project Management support for the ERP System implementation (General Ledger, Accounts Receivable, Accounts Payable, Procurement, HR and Fixed Assets) - (Dynamics & Oracle).
- Periodically monitoring and evaluating the performance of IT vendors.
Other Responsibilities & Duties (Procurement Department) - Assistant Procurement Manager:
- Maintain an approved suppliers list, by evaluate their performance & Delivery Time, depending on previous experience, and Dealing with suppliers by official meeting, to evaluate their works and discuss about the prices - if required.
- Check the tender related official documents and Follow up Purchase orders & update the meant Dept.
- Prepare contractor performance (KPI), recommending contract modifications when necessary.
- Develop bid evaluation criteria along with Bid Committee for finalizing the approved bidders list.
- Prepare a contract with our subcontractor & Client according to our Templates and Ensure all contracts are signed and reviewed internally as per our Policy and Procedure & DOA (legal, Finance & High Management) and delivered to relevant parties (company & Client).
- Finalization, Update & Amendment of Purchasing official Documents as follows:
- Policies & Procedures whenever needed or required & Insure compliance to P&P.
- Purchasing Forms (LPO, Comparison Sheet & RFP, etc…..).
- Purchasing system process Work Flow.
- Study of cost cutting by the following :
- Relying on the previous year's budget report.
- Discuss with suppliers about more discount and good price.
- Compare prices, specifications, and delivery dates (as per our P&P) in order to determine the best bid among potential suppliers.
- Follow up & tracking received Tasks (RFP and material request) by checking & updating the task sheet for easy tracking. (from the right source & right delivery period)
-Provide onsite and remote site support, administration and troubleshooting.
-Installing, Configuring and troubleshooting:
-Different Operating System and applications to the end user
-Network printers
-Desktop environment.
-Implementing, Managing and Monitoring System Performance and Reliability.
-Cable Structure Networking
-Supervise the main server devices in the ministry.
-Fix, working on IBM blade server.
-Fix switches & routers in all remote sites & add computers to the network.
-Install and configure DNS, Active Directory and DHCP & Symantec antivirus server.
-Installing, Support SEDCO Term Network Cabling support (E dirham System, Time Attendance System) and connect it to the ministry of finance.
-I contributed relations with the ministry team in CEBIT 2005-Germany.
- Installing, Configuring and Troubleshooting
- Different Operating System.
- Desktop Environment.
- Network Printer.
- Microsoft Office Family product.
- Hardware Devices and Drivers.
- Working on different project in government & public organization.
- Testing and fixing faulty equipment.
Computer science
