Quality Control Manager (QC Manager)
Confidential
Total years of experience :20 years, 7 Months
Currently working as a Freelance Expert consultant (QC Manager) for a Hyderabad based Company, scope of
the work is to QC the formatted Manuscripts as per journal formatting styles provided by Author.
Bench-marking quality standards
Identify, Track and maintain error logs,
Serve as a technical liaison between Production team & Vendors
Responsible for complete documentation of procedures/process steps to support testing procedures.
Well-versed with Formatting styles (e.g. APA, MLA, CMS, Turabian, etc.)
Managed Service Delivery to various Print Publications (Newspapers, Magazines, Catalogues, Journals, Newsletters etc) around the globe 24/7 with optimum SLA adherence.
Responsible for managing eContent, Clients, Presales, Delivery & Support.
Served as a project coordinator between client and the technical team.
Served as a SPOC (Single point of Contact) to major Publishers/clients.
Responsible for creating documents like RFP (Request for Proposal), Proposal, Work orders, policies and procedures
CPIT (continuous process improvement and tracking) with six sigma methodologies.
Coordinate and manage all day to day operational activities across the Production Division
Handled 24/7 operation’s with a team size of 300+ Processing Associates, 12 Team Leads, 6 PDF Specialists & 6 Customer Support executive.
Ensure organizational goals and contractual commitments (e.g. recruitment, costing, process analysis etc).
Maintaining of Daily/Weekly/Monthly wise Reports (Production and Invoicing).
Responsible for standard database maintenance tasks, backups and recovery plans.
Taking care of disk space, database file size(mdf, ldf, log)
Maintaining of voluminous data backup & logs of all regular & archival projects.
Conducted annual performance reviews for all staff within department.
Maintaining of monthly production report for billing & invoicing.
Responsible for managing Production Team.
Coordinate and manage all day to day operational activities across the Production Division
Handled 24/7 operation’s with a team size of 150+ Processing Associates, 12 Team Leads.
Managed archival projects onsite with optimum SLA adherence.
Maintaining of Daily/Weekly/Monthly wise Reports (Production and Invoicing).
Responsible for voluminous data backup & logs of all regular & archival projects.
Secured First Division In Bachelors of Computer Science.