Mohammed Ouf Salim Huseein

Network Service Management Senior Engineer at Vodafone

• Egypt - Cairo
• My current job since November 2014

Networks Engineer -Service Management Team at TE Data

• Egypt - Cairo
• My current job since September 2011

 Administrating HP Network Automation:

o Network discovery.
o Configuration policies and auto-remedy scripts.
o Device groups and user management.
o Creating and developing Diagnostic scripts.
o Technical configuration deployment and compliance for all network devices just like Cisco Devices (7200, 7606, 7609, 12K GSR, 10K, ASR1K, ASR9K, CRS) &Juniper Devices (M7i, M10i, M320, MX480, MX960, T1600) via HP Network Automation.
o Contribute Successfully with Network Planning Team for set unified configuration Templates for each device in TEData Production Network based on Device’s \[Model - Rule in Topology (Core - Edge - Distribution)\].
o Handling all integration with OSS applications and other in-house software.
o Develop all drivers in-house via HP Network Driver Studio to be certified for HP Network Automation.

 Administrating HP Network Node Manager NNMi:

o Network devices Discovery rules and filter.
o Traps suppression and de-duplication rules.
o Events storms troubleshooting.
o Custom poller and MIB expressions.
o Monitoring policies.
o Alarms enrichments.
o Handling Integration with Other Operational solutions.
o Develop scripts which used as actions for any SNMP traps.

 Administrating IXIA Quality of experience Solution:

o Technical Design for Solution according Topology design.
o Technical consultation for defining Network KPI metrics thresholds.
o Technical implementation for integration with other OSS Application
o Full administration for the application ( Troubleshooting all errors - server management - Meshes/Tests configurations )


 Administration Alcatel & Huawei Element Managers \[ AWS - AMS - U2000 \] :

o Full administration for the application ( configuration - server management - Backup )
o Handling all inquiries from All Operational teams.
o Handling Open cases with vendor.
o Technical Administration for server performance.

 Administrating Cisco Shadow Routers \[ TEData IPSLA Project \]

o Full administration for all Cisco Shadow routers \[2800 - 1700\] configurations.
o Technical consultation for configuration modification for all Cisco probes.

 Administration of Certifying any new solution from OSS side:

o Technical Administration for any validation for new devices H/W & S/W.
o Handle the proper configuration required from OSS side.
o Report with final result to operational teams.
o Upon our validation all operational act on our result.

Networks Senior Engineer - Service Assurance Team at TE Data

• Egypt - Cairo
• November 2013 to November 2014

 Reporting to Service Assurance Unit Manager
 Works closely with my team which includes application administrators and developers.
 Provide technical consultation with service level management team to define technical KPIs and how to monitor it through OSS application
 Full Administration for OSS applications to satisfy and comply with operational customers’ requests and business objectives.
 Test and validate new proposed OSSs with vendors through PoC.
 Contact the vendors to resolve applications misbehavior & to escalate and solve issues.
 Provide technical consultation 24/7 with my team for all TEData Operational and Monitoring Teams
 Provide training for OSS operators and users to how to use the tools.
 Technical Consultation for the below OSS applications :

• Hp Openview Network Node Manager i 9.x Fault Management System.
• Hp Network Automation 9.x Configuration Management System
• IBM Tivoli Netcool/Proviso 4.4.x Performance Management System
• Ixia IxPro and IxChariot QoE and Automation system
• VMware vFabric Hypric Applications and Operations Management System
• Element Managers: Alcatel AWS 5523, Huawei U2000, Alcatel-Lucent AMS 5520
• MRTG application and operation Management.

2nd Level Support Engineer at TEdata

• Egypt
• January 2010 to September 2011

1-Performing follow up on customer cases of 1st level support
2-Handling all cases related to email and domain and hosting cases with Data Center Team and follow up with till finalize it
3-Handling all cases related to layer 2 and layer 3 network devices with TE Data Network Operation Center team.
4-Co-operate with my team members for new initiatives which enhance our business process.
5-Achieve SLA with upper and lower teams for enhance our working cycle to match with ISO standards

1st Level Support Engineer at TE DATA

• Egypt
• March 2008 to June 2010

1 - Technical support troubleshooting for customers ADSL connectivity problems
2- Escalating Technical Cases to 2nd Level of Support to perform investigation about physical and logical cases.
3- Ability to configure different types of customer premises equipment CPEs (3com, Linksys, ST510, ST585, Huawei...etc) with PVC to enable Connectivity .
4- Follow up with on customers cases till to be solved.
5- Achieve higher level of customers service and orientation to follow standards of TEData Customer service

Trained at Itec Training Center

• Egypt
• October 2007 to March 2008

- Microsoft Certified Professional MCP
- Microsoft Certified System Administrator MCSA

Technical Officer Engineer at Egyptian Armed Forces (Military Service)

• Egypt
• April 2005 to September 2007

1-two years of radars integration experience and implementing solutions to help clients succeed.
2-Participated with my leaders that resulted in a positive outcome.
3-Extensive involvement managing client relationships at all levels
4-Installed different operating systems, software and hardware