MOHAMMED SABITH KURSHIPPALLATH HOUSE

Championed end-to-end digital growth strategies for multiple hospitality brands, leveraging top aggregator platforms such as Talabat, Snoonu, and
Rafeeq to drive scalable revenue growth, digital presence, and customer engagement.
Conceptualized, planned, and launched data-driven marketing campaigns that consistently delivered high ROI. Focused on acquiring new customers,
increasing conversion rates, and boosting customer retention through personalized offers, loyalty programs, and seasonal promotions.
Maintained and nurtured strong partnerships with aggregator platforms, negotiating better visibility, exclusive placements, and optimizing search
algorithms to elevate brand positioning, resulting in a significant uplift in order volume and brand awareness.
Oversaw the successful integration of aggregator systems across newly opened branches, ensuring smooth onboarding, accurate menu
synchronization, and consistent operational standards, thereby reducing downtime and customer complaints.
Authored comprehensive Standard Operating Procedures (SOPs) and strategic playbooks for seamless execution of digital product launches, real-
time menu updates, and promotional campaigns, enabling teams to work efficiently and consistently across regions.
Collaborated cross-functionally with IT, finance, operations, and branding teams to align on marketing budgets, KPIs, and timelines—ensuring
campaign success and measurable business outcomes.
Utilized analytics tools to monitor sales data, customer behavior patterns, and user feedback, delivering actionable insights to refine digital strategy,
enhance customer experience, and accurately forecast sales performance.

ManagedigitalandgroundoperationsformultiplebrandsonTalabat, Snoonu, andKeeta.
OverseePOSinstallation, configuration, andupdatesacrossbranches, ensuringsystemaccuracy.
ConductstafftrainingonPOShandling, reportingtools, andtransactionprocedures.
HandlePOStroubleshooting, priceadjustments, anditem/menusynchronizationwithaggregators
Monitordailysalesreports, tracktargets, andshareinsightswithmanagement.
Coordinatestaffschedulingandensuresmoothbranchoperations.
Optimizeaggregatorlistingsandcampaignstoboostsalesandvisibility.
Supporton-groundoperationstomaintainorderaccuracyandservicequality.
WorkcloselywithITandoperationsteamsforsystemupgrades, testing, andreal-timeissueresolution.

Led and managed comprehensive eCommerce operations, overseeing every stage from order processing and fulfillment to real-time delivery
tracking and post-order support. Ensured seamless end-user experience across all digital touchpoints.
Coordinated daily with partner restaurants, delivery personnel, and third-party logistics teams to guarantee precise, on-time deliveries. Addressed
discrepancies swiftly to maintain operational integrity and customer trust.
Monitored and analyzed logistics performance metrics such as average delivery time, failed delivery rates, and fleet utilization. Implemented data-
driven improvements to optimize delivery routes, reduce bottlenecks, and minimize operational delays.
Elevated customer service standards by developing and managing efficient inquiry-handling systems, complaint escalation protocols, and quality
control processes. Ensured high levels of customer satisfaction and retention.
Trained and onboarded internal teams—including call center staff, order coordinators, and app support agents—on the effective use of order
management platforms, mobile app features, delivery tracking tools, and customer issue resolution techniques.
Implemented process automation tools to streamline manual tasks, reduce errors, and enhance workflow efficiency within eCommerce logistics and
customer service departments.
Collaborated cross-functionally with technology, operations, and vendor management teams to align daily operations with strategic goals and
customer experience KPIs.

ManageddailyPOSoperations, orderprocessing, anddeliverycoordinationacrosspartnerrestaurants.
ConductedPOSinstallation, softwaresetup, andtroubleshootingformerchantsandnewpartners.
DeliveredmerchanttrainingonPOSusage, onlinedashboardmanagement, andreportgeneration.
AssistedtechnicalteamsinPOSintegrationprojects
SupportedmenuconfigurationandsynchronizationbetweenrestaurantsystemsandtheWishboxplatform.
Monitoredfleetanddeliveryperformance, reducingdeliverytimeandoperationalerrors.
WorkedcloselywiththeoperationsteamtoaligndailyactivitieswithcompanyKPIs.

i have an abilitty to do this work and i am confident

Providedadministrativeandexecutivesupporttomanagement.
Handledscheduling, correspondence, anddocumentation.
Supportedtechnicalcoordinationandofficeoperations.
Coordinatedworkflowandreportingbetweendepartmentstoimproveefficiency.

Provided IT and technical support to faculty and students.
Assisted with hardware/software troubleshooting and system setup.
Maintained computer labs and network functionality.
Supported staffwith technology-based administrative needs.