محمد سيف النصر المهدى

Business Acumen in Sales Managing Sales Processes & Procedures - Operations Administration
Impact: Nature and scope of influence a position has on its area of responsibility/ operation.

Supervises daily performance of Sales Representatives by following up on sales achievements and taking part in irregular transactions during peak season to ensure the required sales target is achieved

Supervises sales representative to achieve pre-determine operational targets by providing and coordinating business plans to meet operation targets determined by the specific portfolio management

Responsible for supervising efficient sales processes and customer complaints are managed by executing standard sales procedures to the sales representative

Analyse the sales representative performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the portfolio management, whenever required

Communication: Position’s responsibility for communications both within and outside the organization.

Address customer minor complaints that require support from the Sales Representative by performing their essential obligation towards the customer as per the contract of employment to maintain customer satisfaction and increase GDI

Coordinate dialogue with Sales Representatives and Sales Manager to discuss and address fleet sales target issues, customer complaints and improvement opportunities through regular meetings

Meet with the Sales Representatives to update on product knowledge through regular discussion and sharing information to enhance their confidence and performance
Provide sales performance report to Sales Manager by consolidating monthly and yearly sales target for review and appropriate action of the business portfolio management

Coordinate the invoicing and payments process by following to the standard operating procedures in order to complete the transactions in accurate and timely manner

Supervise documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business

Supervises the sales representative to ensure that all activities are carried out like field visitation as per the company’s policies and procedures through effective communication

Impact: Nature and scope of influence a position has on its area of responsibility/ operation.
• Follow up with customers from start of the deal until end including recognizing the customers’ problems by following up in the system all the deals including reservation, transfer and delivery of vehicles.
• Identifying and meeting customer needs to ensure customers are satisfied by providing efficient service through Guest First mindset and performing essential obligations as per the contract of employment.
• Search about new sales channels using all sales tools to add new & prospective customers on the sales data bank.

Communication: Position’s responsibility for communications both within and outside the organization.
• Negotiating with customers with the assistance of the Sales Manager of the price, delivery and specifications by providing customers with quotations through accurate and rapid cost calculations of the transactions.
• Coordinates with the Sales Manager and Sales Supervisor in arranging field visitations to customers to generate revenue as per the required performance of essential obligations to ensure customers satisfaction and retention.
• Attends dialogue with Sales team to discuss sales target issues, customer complaints and improvement opportunities through regular team meetings.
• Submits daily sales performance report to the Sales Supervisor for consolidation, review and appropriate action of the business portfolio management.
• Meet with the Sales Supervisor for updates on product knowledge through regular discussion and sharing information to enhance confidence and performance.
• Follow up with Accessories Department on additional accessories requested by the customers through working closely with the accessory salesman to satisfy customer demands.

Innovation: Identify, develop and make ideas, techniques, procedures, services, or products.
• Receives customer complaints that require support from the Sales team to maintain customer satisfaction by maintaining and developing relationships with existing customers via meetings, telephone calls and email.
• Send vehicle registration form and invoice to sales coordinator to expedite the release of the car to the customers.
• Coordinate the invoicing and payments process by following to the standard operating procedures in order to complete the transactions in accurate and timely manner.
• Knowing the standard of financing to help the customers in making arrangements for loans or payments by ensuring that those payments are completed and timely processed.
• Performs documentation procedures in legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business.

• Prospect customers in the showroom by using Prospecting System database referrals and through self advertising.
• Receive customers visiting the showroom.
• Identify the customer needs and propose solutions to satisfy customer needs.
• Present the vehicle by offering presentation and provide information on vehicle as requested.
• Negotiate prices and agree on terms of delivery of the vehicles with customers.
• Prepare customer documentation and submit to Sales Administrator.
• Coordinate with Stock Controller to prepare vehicle for delivery and to fix the date of delivery.
• Hand over appropriate documents and deliver vehicle to the customer.
• Follow up with the customer to ensure timely first service.
• Conduct after sales follow up with customers and troubleshoot problems if any and ask for referral.
• Build customer database on Prospecting System.
• Maintain contact with customers to provide information on new product and promotions.
• Maintain prospective customer's database and develop and maintain relationships with customers and resolve customer complaints.
• Perform other duties as requested by Management.

 WELCOME CUSTOMERS TO THE CUSTOMER CENTER.
 HANDLE CUSTOMERS’ COMPLAINTS AND INQUIRIES AND PROVIDE SOLUTIONS TO THEIR PROBLEMS.
 SELL MOBINIL PRODUCTS AND SERVICES AND ENSURE PROPER COLLECTION OF REQUIRED DOCUMENTS.
 SELL VALUE ADDED SERVICES TO CUSTOMERS.
 COORDINATE WITH OTHER DEPARTMENTS TO SOLVE CUSTOMERS’ COMPLAINTS.