Voice and Network Engineer
Philips Lighting Saudi Arabia
Total years of experience :16 years, 11 Months
Working cross- functionally within a customer focused, multi-site environment, identifying
and meeting demands, developing customer relationships. Extensive LAN/WAN/ Voice/
Software experience.
Assisted the Technical Services Manager to formulate and implement IT policies.
Install Configure, and Troubleshoot, Enhance and Optimize performance and functionalities
for all network infrastructures (DATA, VOICE).
Have clear understanding of Cisco Voice network deployment models and understand
functioning of voice network devices.
Have worked on Cisco Unified communication products like Cisco Unified Communication
Manager (CUCM), Cisco Unified Communication Manager Express (CUCME), Cisco Unity
Connection (CUC) and Cisco Unified Attendant Console.
Have clear understanding on VOIP protocols like MGCP, H.323 and SIP.
Have clear understanding on Telecom infrastructure protocols like ISDN and analog
signaling.
Design And Operations for VOICE Devices as:
- CUCM and CUCME 7.x, 8.x, 9.x, 10.x, Cisco Unity Connection CUC Cisco Unified
Attendant Console (CUACA) V10.X .
- Voice Gateways which include SIP Trunks, PRI, FXO and FXS.
Working cross- functionally within a customer focused, multi-site environment, identifying
and meeting demands, developing customer relationships. Extensive LAN/WAN/ Voice/
Software experience.
Assisted the Technical Services Manager to formulate and implement IT policies.
Install Configure, and Troubleshoot, Enhance and Optimize performance and functionalities
for all network infrastructures (DATA, VOICE).
Have clear understanding of Cisco Voice network deployment models and understand
functioning of voice network devices.
Have worked on Cisco Unified communication products like Cisco Unified Communication
Manager (CUCM), Cisco Unified Communication Manager Express (CUCME), Cisco Unity
Connection (CUC) and Cisco Unified Attendant Console.
Have clear understanding on VOIP protocols like MGCP, H.323 and SIP.
Have clear understanding on Telecom infrastructure protocols like ISDN and analog
signaling.
Design And Operations for VOICE Devices as:
- CUCM and CUCME 7.x, 8.x, 9.x, 10.x, Cisco Unity Connection CUC Cisco Unified
Attendant Console (CUACA) V10.X .
- Voice Gateways which include SIP Trunks, PRI, FXO and FXS.
• Working cross- functionally within a customer focused, multi-site environment, identifying and meeting demands, developing customer relationships.
• Assisted the Technical Services Manager to formulate and implement IT policies.
• Delivering quality support to the users in the company.
• Maintaining PC's include troubleshooting software & hardware problems.
• Prioritizing and managing several open cases at one time.
• Working continuously on a task until completion.
• Testing applications related to company objectives.
• Training users on the applications related to our work.
• Ensured maximum benefit from the application of Information Technology, and those such applications are capable of accommodating future requirements.
Menoufia University Faculty of Electronic Engineering