Mohammed Salman

IT Manager at Dallah Pharma

• Saudi Arabia
• My current job since January 2017

Implementation/Customer Support Consultant at Focus Softnet

• Saudi Arabia - Riyadh
• November 2013 to January 2017

Presenting demo version of the software to clients.
Conducting System requirement study from each department heads drafting the system requirement study to the clients
Implementing and designing the flow as per the requirements Installation and configuring the server
Installation of windows server SQL database and other all required software Installation of ERP on server and clients
Deploying the base structure software
Presentation of implemented back up for departments. Training to all departments
Solving the issues as per the department request
Supporting clients after the implementation
Installation of operating system when required
Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks.
Troubleshooting systems and network problems and diagnosing and solving faults. Replacing parts as required.
Providing support including procedural documentation and relevant reports.
Setting up new user’s accounts and profiles and dealing with password issues.
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment. Perform daily systems monitoring.
Perform on going performance, hardware upgrades and resources as required. Configure CPU, Memory and disk partitions as required.
Organizing and storing paper work, documents and computer-based information. Devising and maintaining office systems.
Using a variety of software packages such as Microsoft word PowerPoint excel etc.

Sales Executive at True Cool

• Saudi Arabia - Riyadh
• May 2013 to September 2013

listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meeting and sharing best practice with colleagues