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Mohammed Shams El Din, Sales And Marketing Executive

Mohammed Shams El Din

Sales And Marketing Executive·1DMA

Egypt

High school or equivalent, 75%

Work experience

Total years of experience: 13 years, 3 months

Sales And Marketing Executive

February 2017 - August 2017

1DMA

Egypt

February 2017 - August 2017

Company industry:
Marketing
Job role:
Marketing and PR

Customer Service Representative

September 2016 - January 2017

Vodafone

Ireland

September 2016 - January 2017

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Support

April 2016 - September 2016

HTC

Cairo, Egypt

April 2016 - September 2016

Company industry:
Technical Maintenance & Repair
Job role:
Information Technology

Technical Support

March 2015 - April 2016

Vodafone

Cairo, Egypt

March 2015 - April 2016

Company industry:
Technical Maintenance & Repair
Job role:
Information Technology

Customer Service Representative

August 2013 - January 2015

Stream Global Services

Cairo, Egypt

August 2013 - January 2015

Customer Service Representative

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

January 2011 - March 2013

Sutherland Global Services

Alexandria, Egypt

January 2011 - March 2013

Customer Service Representative

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Reservation Supervisor

May 2006 - December 2008

Hilton Waterfalls

Sharm el Sheikh, Egypt

May 2006 - December 2008

Company industry:
Hospitality & Accomodation
Job role:
Other

Reservation Agent

March 2006 - April 2006

Hilton Borg El Arab

Alexandria, Egypt

March 2006 - April 2006

Company industry:
Hospitality & Accomodation
Job role:
Other

Guest Service Agent

February 2005 - February 2006

The Desert Rose Resort

Hurghada, Egypt

February 2005 - February 2006

Company industry:
Hospitality & Accomodation
Job role:
Other

Receptionist

January 2002 - January 2005

Concorde El Salsm Hotels

Sharm el Sheikh, Egypt

January 2002 - January 2005

Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Don Bosco Institute

June 2001

June 2001

High school or equivalent, 75%

Egypt

Don Bosco

June 2001

June 2001

Diploma, 80%

Egypt

Skills

Receptions
Expert
Receptions
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Guest Service
Expert
Guest Service
Expert
Telephone Skills
Expert
Telephone Skills
Expert
Customer Service
Expert
Customer Service
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
NEW ACCOUNT
Beginner
NEW ACCOUNT
Beginner
SOLUTIONS
Beginner
SOLUTIONS
Beginner
TELEPHONE
Expert
TELEPHONE
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service Representative
Expert
Customer Service Representative
Expert
Technical Support
Expert
Technical Support
Expert
Receptions
Expert
Receptions
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Guest Service
Expert
Guest Service
Expert
Telephone Skills
Expert
Telephone Skills
Expert

Languages

English
Expert
Arabic
Native Speaker
Italian
Intermediate

Training and Certifications

Training
How to handle guest complain
How to handle guest complain
Jun 2004

Hobbies

  • Music - Riding Horses - Reading