Regional Total Customer Satisfaction TCS Supervisor
Nissan Motor Egypt
Total years of experience :14 years, 3 Months
-Handles market Technical Reports through G-CARS and make investigation to find out root cause then reply and inform related party to apply C/M; accordingly Q-Speed is calculated and target shall be achieved
-While new models launching, the incumbent shall lead & support Task Force Team to prevent anyQIB (Quality Image Breaker) for the 1st six months and periodically reporting to superiors.
-Supports VES vehicle evaluation Standard activity till model approval and SOS is reached.
-Manage Recall / Service campaigns and confirm completion ratio with A/S
-Supervises QRQC & QRQE concerns and validates their outcome related to market concern.
- Improve dealer communication concept in terms of gathering market information once exist and identify root cause for proper action .
-Control systems and protocols for processing materials into partially finished or finished materials product.
-Audits quality systems for deficiency identification and correction.
-Development as they apply to product and process quality.
-Collaborates with engineering and manufacturing functions to ensure quality standards are in place.
-Conducts quality assurance tests; and performs statistical analysis to assess the cost of and determine the responsibility for, products or materials that do not meet required standards and specifications
-Testing and evaluating the precision and accuracy of products and production equipment.
-Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements.
-Enhance workshop laborer by increasing technician productivity.
-Cancelled the zero stock word in the spare parts house by putting system for control the stock on time to focus the order point
-Analyze current procedures and activities to identify and present opportunities for improvement of the workshop.
-Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment.
Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.
-Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.
-Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness
-Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
-Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
-Plan and adjust the workloads of department personnel to match their skills and abilities.
-Provide advice and technical assistance to team members
-Manage and provide service support / technical support to customers
-Coordinate customer enquiries from initial contact through to completion, ensuring that customers are kept fully informed at all stages.
-Maintains safe environment by watching out for pedestrian traffic; following standards and procedures; complying with traffic and driving regulations.
-Updates job knowledge by participating in educational opportunities; reading service publications.
-Keeps vehicles presentable by washing and polishing exterior; vacuuming and polishing interior, removing waste.
-Organizes work by reviewing daily requirements; checking and gathering supplies.
-Prepare and maintain associated documentation in accordance with Weatherford quality management system. Provide as built assembly information to meet the client’s contractual requirements.
-Identify and ensure that re-work, inspection and repair work is carried out in order to ensure that equipment is readily available for allocation to specific jobs.
-Deal with supplier and customer representatives.
-Establish minimum and maximum stocking levels for consumable items.
-Any other delegated responsibilities as instructed by Line Management within the timeframe specified in a safe and efficient manner to meet business requirements, provided the instruction is reasonable and you are capable and deemed competent to fulfill these.
Automotive Engineering