Branch Manager; Jebel Ali Branch
freightworks
Total years of experience :35 years, 11 Months
CAREER SCAN
JAN 2000 - NOV 2012 - Freightworks/Dubai Express LLC
Career Progression:
January 2000 - April 2008 - Manager - Service Delivery
May 2008 - December 2010 - Manager - Business Development
Jan 2011 - November 2012 - Branch Manager
Key Deliverables as Branch Manager:
(Reporting to Managing Director, Heading staff of 40)
Focus on achieving Branch Revenue targets (monitored through a KPI system) which included income overall v/s target, new business, debtors ACP, sales &staff development activities etc.
Ensure smooth functioning of Air / Sea / NVOCC Operations, Sales; Customer Service, Warehouse & facility management.
Serve as a key member of the Senior Management Team that drives the company’s strategic direction.
Proactively manage, coach and develop branch fellow colleagues to meet specific performance objectives in business growth, retention, profitability and customer satisfaction.
Create and implement an environment of education, growth and team spirit to ensure complete Customer / Employee Satisfaction & Retention.
Arranged meetings with EHS/Customs / Port Authorities as and when required.
Conduct regular appraisals to determine strengths and weaknesses of individuals, creating improvement plans to overcome obstacles that hinder company objectives. .
Significant Highlights:
Restructured the Branch and created Sales, Customer Service, Key account and operations teams to boost the sales and customer support functions.
The Branch exceeded 2011 actual performance by +5% despite market downturn and intense competition.
Shouldered the responsibility of Revamping the NVOCC Team and together with Business Development introduced and finalized New Agencies from all major Far East Gateways by way of mutual / reciprocal contribution and regularized services.
Developed and streamlined operational processes to counter Customs fines/penalties. Maintained average facility occupancy rate of +80%.
Key Deliverables as Manager Business Development:
(Reporting to General Manager/Senior Manager-Commercial Operations, Spearheaded Team of 9)
Managed the new Business Development Team created to spread Freightworks franchise to untouched markets.
Lead, coached, directed assisted sales, customer service, and order progressing while discharging and administrative functions within the Sales & Marketing Team.
Maintained complete autonomous decision making authority within the areas of strategic planning, Business development, sales, marketing and Customer Service functions.
Enhanced the value of company’s products and services by providing an efficient and effective interface between the customer and the company.
Significant Highlights:
Generated over 200 regular clients & generated fresh income of AED +6 Mill through designated team
Secured warehousing clients and achieved the target of filling the new J. Ali facility in less than 1 year, contributed considerably towards new revenue.
Trained, motivated, mentored and developed under performed members to star performers.
Key Deliverables as Manager - Service Delivery:
(Spear headed an independent profit centre with a team consisting of 6 members)
Lead, developed, and implemented: ¬team’s short, medium and long term Sales & Service Delivery strategies.
Implemented Business policies to achieve and exceed the Team’s revenue, profitability targets. Foretasted & Planned the Resources allocation for the Service Delivery Team (SDT). Efficiently & successfully handled debtor management. Focused on Staff Development, Empowerment & Appraisal Additional Roles Undertaken:
Agency & Route Development: Finalizing agency / rate agreements (*)
Strategy planning & Extensive Sales and marketing campaign
Build, Strengthen and Regularize Consolidation Services.
Joint Sales Campaign Overseas Route Development Managers.
Business Overseas Visits as and when required.
Business visits to UK, Germany, Austria, Belgium, NL, Switzerland, Hong Kong, China, Singapore visiting Key Client suppliers.
Attended WACO - World Air Cargo Organization - Represented Freightworks in various AGM/EGMs, conducted in Czech Rep, Greece, Sydney, Dalian, Bangkok, and Singapore
Consistently evaluated staff performance, groomed, coached, mentored, empowered them to take up higher assignments and thus created: 5 Team leaders; 3 Sales Managers; 5 Supervisors throughout this period, also boosted morale of down line members.
Established developed, maintained strong rapport and personalized relationship with all major partners overseas for over 25 years.
Secured, finalized, nurtured, educated, developed, guided, and maintained over 25 key accounts for over 30 years.
(*)Main Routes represented: NL, U.K, Germany, France, Switzerland, and Hong Kong) Overall Achievements:
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Career Progression:
Asst. Supervisor - Operations March 1977 - April 1984
Sales Coordinator May 1984 - December 1990
Senior Sales Executive January 1990 - October 1996
Manager - Customer Services November 1996 - December 1999
Key Deliverables - Manager - Customer Services:
Implemented plans in conjunction with Sales to meet / exceeding growing demand, develop strategies and business plans to maximize revenue, create awareness of company’s products to e clients to maximize income, develop Agent Network and price structures to attain and increase revenue, Regular Management up-date reports on performance evaluation, Staff training and Development.
Senior Sales Executive
Generated new business (over 300 new clients), managed, maintained and serviced over 50 regular clients daily and generated on an average 500 - 600 import shipments/200 tons of air freight per month.
Sales Coordinator
Provided complete Sales administrative support, rate negotiations, quotes, finalizing bids, routing order dispatch, follow up and delivery feed backs to customers, ensuring accuracy of rates and billings; Debtors management and claim procedures.
Asst. Supervisor - Operations
Handled, charter flight operations, Customer queries & complains, Cargo arrival notifications, delivery order management, Customs Clearance, Transhipments to GCC/M. East by air/Land, POD up-dates to agents and GCC clients, billing & dispatch, debtor management, telex communication.
TRAININGS ATTENTED
Dangerous Goods Course conducted by British Airways; Various Job related Management Training courses conducted by MEIRC, Dubai; Leadership & Management; Customer Relationship Management; Territory Management