National Service Manager
Al Fahim
Total years of experience :15 years, 10 Months
Multi brands .
looking after various service outlets Bosch Car Service Bosch Diesel Service, TYREPLUS, MTSC, Fleet Service .
looking after service & bodyshop of VW, Audi and Porsche.
Discuss problems with customers to help determine the nature of the trouble. Create service contract and service package. increase the part sales. Estimated problem if it's mechanical or electrical problems. Present the value of dealership service, and sell additional services on top of what was requested. Help identify mechanical problems by visual inspection and/or road test. Follow up technician inside workshop and assure quality. Support technician while face troubleshooting cases. Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. Prepare repair orders showing time, cost, and labor estimates for service. Test Drive vehicles before and after repairing. Explain the work performed and the charges to the customer. Review results of customer satisfaction surveys and handle customer complaints. Use the DMS (Dealer Management System) to open job cards and follow-up work.
Distribute work flow between technicians.
Follow up work inside workshop with technicians.
Support technicians by using workshop manual.
Estimate noises and customer complaint
Give reports about work flow to the Service Adviser and Team Leaders.
Calculate labor on repair orders when finish the car repair through industry-standard software (ELSA) for Audi, VW and Skoda vehicles.
Calculate Productivity and Efficiency of the technicians and send reports to Service Manager.
Close repair orders to insure high productivity of the workshop.
• Study the market and its new needs.
• Study the customer needs.
• Quote the required equipments to increase the work efficiency.
• Explain the product specifications and benefits.
• Follow up with the customers to continue deals.
• Supervise the installation period after selling products.
• Part of the Maintenance and Technical Support Team.
I have 13 years Experience in Automotive in various position as sales and after sales.