Property Manager
Al Reef Real Estate (Salalah Gardens Mall)
Total years of experience :25 years, 3 Months
• Responsible for property accountability and property management of mission essential equipment.
• Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
• Oversaw maintenance and extensive renovation projects.
• Negotiated vendor contracts, and obtained and reviewed bids for capital improvements and regular maintenance
• Administered budgets and analyzed-identified opportunities for reduction in operating costs.
• Directed resident relations program, to provide quality service and effectively resolved resident concerns.
• Excellent communication skills. Conducted weekly briefings and provided asset visibility and status reports.
• Maintained effective and productive working relations with all supported organizations.
• Exceeded standards of customer expectations and satisfaction through effective and sound judgment.
• Handle the day-to-day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.
• Coordinate mall team and contractor employee works to oversee daily operations including. mall administration and customer service
• Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required
• Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards.
• provide reports on a monthly basis to the Management of the mall about all operation in general.
• Ensure timely payments collection from tenants (rents, charges, deposits) ensuring all invoices are presented and approved in coordination with finance and management.
• Maintain up-to-date records and documentation for both mall-related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.)
• Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Steadily increased occupancy during a key economic downsize
• Fostered relationship with local businesses; most importantly.
• Presented an excellent image of the company and its services to customers, and coordinated and communicated well with clientele and management at all levels
• Assisted the company in onboarding new employees at properties.
• Sourced and acquired new tenants by advertising vacancies and obtaining referrals from current tenants.
• Conducted property tours for prospective tenants, explained the advantages of location and services.
• Enforced occupancy policies; contacted tenants in violation of policies to resolve violations.
• Sourced and selected contractors to perform necessary maintenance or repairs.
• Overseeing and agreeing on contracts and providers for services including security, cleaning and so on
• Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
• Ensuring that basic facilities, such as water and heating, are well-maintained
• Managing budgets and ensuring cost-effectiveness
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Advising on increasing energy efficiency and cost-effectiveness.
• Implement a cost-cutting program with planned targets and improving efficiencies in all operational areas.
• Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.
• Overseeing building projects, renovations or refurbishments
• Overseeing all (soft & hard) maintenance operation in the mall.
• Increase sales through greater penetration within existing accounts and industries, while also prospecting and building a business with new accounts
• Answer questions regarding products and their applications, credit terms, delivery information and convert calls to sales from catalog.
• Present new items, identify and close sales to existing customers
• Demonstrate outstanding customer service to build relationships and ensure customer satisfaction
• Implement and manage pricing strategies within all accounts
• Work with manufacturers’ representatives to sell promoted items
• Attend sales meetings and meet with sales manager on a regular basis.
• Overseeing all maintenance operation in the mall.
• Manages the Production staff,
• Optimizes the use of available resources and achieves productivity goals thus
• Ensures finished products meet quality standards, costs and delivery date commitment in compliance with health and safety regulations.
• Measure the level of productivity and ensure its improvement
• Measure the level of quality and ensure its improvement
• Measure the level of safety and ensure its improvement
• Monitors activities to ensure compliance with regulations and standard operating procedure
• Establishes short and long-range organizational goals and identifies required resources and skills
• Ensures that local staff members meet skills and abilities requirements: defines the duties and responsibilities of incumbents
• Supervises and manages the personnel: carries out annual appraisals, identifies and ensures implementation of training requirements and recruit new staff members.
• Achieving the target of sales of new cars for the branch.
• Responsible for operating results in the branch.
• Defining responsibilities and sales targets for the sales team in the branch.
• Analysis, correction and improvement measures for achieving the sales targets for the branch.
• Daily review of the performance of sales staff and guiding/ counseling and helping them in achieving their sales targets.
• Undertake periodic and timely performance evaluation of sales staff.
• Ensuring that sales team has all the relevant product knowledge for the vehicles and the attend periodic training to update their knowledge and skills.
• Keeping track and appraising the management of the competitors' product, pricing, marketing, and promotional activities in the areas covered by the branch.
• Prospecting and developing new sources/customers in the area of operation.
• Personnel management of employees working in the branch in terms of their attendance and punctuality, discipline, welfare.
• General Administration of the branch to ensure that branch showroom, Vehicles, buildings, and stores are kept and maintained in proper upkeep.