Sales supervisor
International company
Total years of experience :3 years, 7 Months
International company for juice and diary ' Beyti ' 2013
Account executive ( Key accounts -Modern trade)
Responsibilities: • Assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
• Assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
• Assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
• Handle customer issues, resolution and communicate escalated issues to the Sales Manager.
• Supervise Sales Representatives.
• Assist with sales rep questions, concerns and product/service questions.
• Create reports showing Sales %, install %, adherence, and attendance.
• Make sure all employees adhere to company policies and procedures.
• Communicate all employee relations issues, concerns, and incidents to Sales Manager.
• Set sales quotas.
• Maintain contact with dealers and distributors.
• Analyze sales statistics gathered by their staffs to determine sales potential and inventory requirements and to monitor customers' preferences.
• Generate numbers for company to determine if sales goals have been met.
• Create prizes and other incentives for sales reps to meet their goal.
• Improving customer service.
• Improved visibility of our products.
• Reduction in returns due to efficient management of distribution.
• Improved order accuracy by monitoring and maintaining of needed stock level.
• Improved customer relation by availability and problem solving.
• Over Achieved target for consecutive 3 month
- Vodafone Egypt Co. 2011
High segment customer service agent.
Responsibilities: • Handle incoming calls or inquiries from new prospects or existing clients.
• Assist customers effectively by solving customer complains.
• Provides customer with additional information, explains services, offers and new promotions.
• Tactfully handle confrontational or stressful interactions with the public.
• Accurately captures customer information to update data base.
• Creates and maintains service reports.
• Maintaining quality of information, average handling time and customer satisfaction level.
• Reached the required quality and A.H.T (Average Handling Time) standards 370 seconds after 2 months.
• Received 3 thanks mails from different customers to show their satisfaction and appreciation.
• Highest achiever award from the Team supervisor.
- Citi bank Egypt 2010
Summer trainee - Trade operations department.
Responsibilities: • Responsible for smooth flow both import and export businesses procedures
• Making sure the letter of credit are in workable order for secured payment
• Learned the steps that the process of trading go through to be completed
• Internship certificate from Citi Bank regarding my training in the trade operations department.
- Citi bank Egypt 2009
Summer trainee - I.T. department
Responsibilities: • Creating networks, fix bugs and solving computers system problems.
• Participated in updating the whole bank computers systems 2009.
- Organizer at Furnex furniture exhibition 2009
Responsibilities: • Monitoring and managing the process of entering and exit of visitors to the exhibition.
• Well managed even when the capacity of the entrance was overloaded
Trade operations department responsible on issuing lc's between importers and exporters to guarantee the trade operation
Bsc. Business Administration. 2007 - 2011 Arab Academy for Science and Technology and Maritime Transport. Degree ( very good with honor )
- Lyceé El Horreya Heliopolis (French language school) 1994 - 2007 Thanawya Ama