Account Manager
Expedia
Total years of experience :10 years, 4 Months
Developed and implemented marketing and public relations strategies to promote revenue growth. • Lead and collaborated with hotel Management to develop campaigns and strategies using both traditional and digital marketing methods. • Developed revenue targets and ensured constant room night growth by identifying strategic growth opportunities. • Trained new team members and developed, implemented, and monitored initiatives to increase team effectiveness while promoting a learning environment within the team. • Utilized analytics and cooperated with Expedia brands, internal and external stakeholders, to maximize revenue growth. • Conducted market research to determine target markets, demographic specifications, typical buyer’s profile, industry trends and developments. • Rebuilt accounts, reorganized accounts and directed activities to reduce costs, maximize sales and improve business metrics. • Achieved business development objectives by penetrating new account with product, solution and service offerings, and assisting management in driving sales/marketing plans and strategies.
Onboarded, developed and maintained a high-quality portfolio of relevant, attractive and competitive hotel products for Expedia’s customer base • Oversaw the implementation of customer relationship marketing programs resulting in greater targeted approach, maximized sales, and business growth. • Supported Expedia's business development efforts through smooth onboarding of new hotel partners. • Built solid partner relationships by providing relevant data insights and highquality consulting services to hotel partners. • Educated hotel partners on the self-service features available and on Expedia’s high standards of Service Delivery and Customer Experience. • Executed marketing campaigns and business development efforts based on KPI metrics based on targets, goals and strategic objectives set by leadership team. • Secured value-adds and promotional offers to support the brands' merchandising and marketing efforts, resulting in more business wins. • Worked with hotel partners to help them maximize the marketing and business development potential from their participation in the Expedia marketplace. • Developed and implemented a new, successful marketing campaigns which increased the Room Nights by 27% within 1 Quarter. • Collaborated with peers on the creation of marketing strategies and plans, ensuring the quality and relevancy of content
Created content for Hotel Partners in the Middle East and Africa to drive marketing and business development objectives. • Developed new hotel content by capturing and confirming data about rates, availability, Room types, property amenities, on-site services and contact information during onboarding newly affiliated hotels. • Trained new partners on how to use Expedia’s extranet, and drove partners to self-serve. • Worked efficiently towards daily targets and team metrics; completing all work to program standards as defined for each process. • Provided project support as needed, with focus on continuous improvement.
Oversaw the daily management of the facility and staff members working at a hotel, ensuring that all customers have a positive experience during their stay.
Administered everyday activities and projects and ensure compliance to funding. • Developed and maintained knowledge on all office technologies to effectively manage office operations.
The Summer Work Travel program provides foreign students with an opportunity to live and work in the United States during their summer vacation from college or university to experience and to be exposed to the people and way of life in the United States.
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