Sales Executive
Arjaan by Rotana Dubai Media City
Total years of experience :6 years, 0 Months
• Handling 4 main portfolios producing to the hotel
•Obtain current business accounts and ensuring good
relationship with bookers
•Target 3 to 4 face to face meetings with potential
customers per day
• Actively making 15-20 tele-sales per month
• Approach targeted accounts hunting the maximum
business possible
• Successfully assisted increasing hotel's revenue by 12%
respectively
• Assisting Sales team to reach company's target by
designing and implementing creative sales and
marketing strategies.
• Keeps abreast of competitor activity in the market and
passes back key information to Director of Sales.
• Market analysis includes upcoming events,
exhibitions& conferences.
• Mixing personalized service and Direct sales strategies
with individual data "8000+ guest" through social media
applications broadcasting promotions& offers.
• Handling long term segment "show around, contracts
and coordinating with front office insuring guest
preferences and room allocations provided".
• Successfully covered night manager responsibilities handling night operation,
reports and handover to AFOM/Rooms Division manager.
• Completed daily reports of incidents, safety violations, repair requirements for
equipment, property damage and/or theft, unauthorized persons within area,
and any unusual events communicating with security supervisor.
• Patrolled assigned areas of operations constantly.
• Resolved customer inquiries, ensured customer satisfaction,
• Coordinated relationship between co-tenants and building management.
• Auditing all FO cashier transactions.
• Since the spreading of Covid-19 pandemic I’ve Assisted Rooms Division
Manager training front office staff how to follow Contactless Check in
procedures, as per corporate office gaudiness
• Assisting Reservation department with Arabic guests.
• Ensuring well-functioning of Reception PCs, POS Machines, Vicas Device,
Printers and coordinate with other team leaders for the same following up with
IT technician when needed.
• Support Director of Sales as Sales executive for 6 Month.
• Sales calls and Tele Sales.
• Assisting handling Clients/Bookers requests and inquiries.
• Assisted AFOM creating task list and shift responsibilities.
• Handled rooms snagging and Jumeirah heritage standard check list inspection.
• Played Front Office Trainer role.
• Front Office collaterals, printers& stationary inventory.
• Gladly created Front Office recognition program.
• Monitor and guard front office KPI's.
• Resolve service-related issues in timely manner.
• Assisted marketing team by playing model role is some of the hotel
commercial campaigns.
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