مهند إبراهيم

Cashier في Al Ansari Exchange LLC

• الإمارات العربية المتحدة
• أشغل هذه الوظيفة منذ أغسطس 2015

Dealing with banks and other foreign exchange houses for buying and selling of
currencies.
▪ Deliver an error-free customer service aimed at providing an uncompromising
satisfaction on customers but not compromising the policies and procedures.
▪ Entertains and handles the customers with different demographics without any biases
on nationality, color, race and income, meet their required services and maintaining
sound relationship with customers.
▪ Practices the Know your Customer (KYC) and Customer Due Diligence (CDD),
adheres to the AML Policies, regulatory requirements of the Company and compliance
of the Central Bank.
▪ Process transactions such as foreign currency exchange, money transfers, of all kinds
and collection of payments, inward remittance and other utility payments.
▪ Perform cash transactions with high level of speed and accuracy with avoidance of cash
shortages or overages, double postings and declassification.
▪ Investigates currency notes to determine genuine from counterfeit.
▪ Transfers balanced cash collections to the in charge and generates necessary closing
reports.
▪ Achieving and exceeding on Customer Service objective for customer satisfaction and
thereby repeat sales and transactions by providing product knowledge and guiding them
through demonstration.
▪ Contributes for achieving or exceeding allocated sales targets by offering excellent
customer service and cross selling of different products and services offered.
▪ Work out on solving problem items, customer complaints, questions and inquiries.
▪ Observes high level cooperation with Branch in charge and all the support units.