Key Account Manager
DHL Express
Total years of experience :24 years, 0 Months
Managing the company's Global Agreement accounts in Egypt through a team of sales executives and sales assistance.
• Playing an integral role in new business pitches and held responsible for the effective on-boarding of new clients in the governmental and industrial sector all over Cairo, Egypt.
• Achieve a set number of sales meetings targets in line with my sales targets for new business and maintaining existing customers.
• Responsible for planning all of the existing customers and future prospects business.
• Committed to a sales target on a monthly, Quarterly & Annually basis.
• Handling the customers’ requests and complains by acting as the key interface between the customer and all relevant back end divisions (Operations, billing…etc.).
•Strategic Planning, including business plan & sales strategy development for Dead Sea products
•Budget forecasting
•Sales & Marketing Department restructuring
•Developing the sales and marketing strategies, forecast for the company in collaboration with the directorial overall vision.
•Resolving contractual and commercial problems
•Discovering areas of improvement within the interdepartmental work flow.
•Managing and mentoring a team of sales, marketing account executives and sales account managers.
•Committed to a departmental monthly, quarterly & annual sales target.
•Managing the Otto Bock Egypt “Customer Service Center”.
• Insuring the collaboration between “Customer Service Department”, “Clinical Department”, “Production Department” & “Logistics Department” for an effective and efficient work flow to meet the customers’ expectations and maintain our quality of service.
• Initiating Monthly evaluation process, monthly reporting system for each department.
• Managing the Facility’s requirements and needs.
• Managing the customers’ complains and requests through our international laboratories and branches.
• Managing the company's Global Agreement accounts in Egypt through a team of sales executives and sales assistance.
• Playing an integral role in new business pitches and held responsible for the effective on-boarding of new clients in the governmental and industrial sector all over Cairo, Egypt.
• Achieve a set number of sales meetings targets in line with my sales targets for new business and maintaining existing customers.
• Responsible for planning all of the existing customers and future prospects business.
• Committed to a sales target on a monthly, Quarterly & Annually basis.
• Handling the customers’ requests and complains by acting as the key interface between the customer and all relevant back end divisions (Operations, billing…etc.).
Achievements:
• 33% Revenue increase in 2010.
• AMEA sales league 2nd place winner year 2009.
• AMEA sales league 3rd place winner year 2008.
• Managing the company's market share in the assigned territory.
• Achieve a set number of sales meetings targets in line with my sales targets for new business and maintaining existing customers.
• Committed to a sales target on a monthly, Quarterly & Annually basis.
• Handling the customers’ requests and complains.
• Managed the retailers' sales network in southern Cairo district.
• Responsible of preparing the sales focus report & implementing the sales plan.
• Implemented training course for new recruits.
• Committed to a quarterly, annually sales target
• Activating all SHOWTIME & A.R.T. subscriptions paid on monthly basis by credit card.
• Replying to customer's inquiries concerning bank statements & charges clarifications.
• Handling customers’ technical support requests.
• Implementation of training courses for new recruits - speeding profitability
•Preparing both technical & financial tenders & bid offers
• Coordinating Network’s installations & maintenance calls.
• Preparing the quarter & annual reports regarding sales, technical maintenance.
Good
Good