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Mohannad Rajha, Operations Officer

Mohannad Rajha

Operations Officer·vfs global

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 3 years, 3 months

Operations Officer

June 2023 - Present

vfs global

Dubai, United Arab Emirates

June 2023 - Present

Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Operations Officer

June 2023 - Present

VFS Global,

Dubai, United Arab Emirates

June 2023 - Present

Transcribed medical application forms with Emirates Health Services (EHS).
Managed Emirates ID applications, ensuring timely and accurate processing
Delivered exceptional customer support by managing inbound calls and
addressing inquiries.
Oversaw and coordinated reception operations, improving office workflow and
customer service standards.

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant

June 2022 - August 2022

Dubai Hospital, New Clinic Building

Dubai, United Arab Emirates

June 2022 - August 2022

Received patients and ensured efficient handling oftheir inquiries.
Guided patients to appropriate sections, wings, and appointments based on
schedules.
Provided administrative support to ensure smooth operations within the clinic.
Assisted in maintaining patient records and coordinating with medical staff for
efficient patient flow.

Company industry:
Medical Hospital
Job role:
Accounting and Auditing

Education

Teesside University

January 2022

January 2022

Bachelor's degree, Computer Science

United Kingdom

Teeside University

January 2022

January 2022

Bachelor's degree, COMPUTING

United Kingdom

Teesside University

January 2022

January 2022

Bachelor's degree, Computer Science

United Kingdom

Skills

Video Art
Expert
Video Art
Expert
Event Sales
Expert
Event Sales
Expert
E Marketing
Expert
E Marketing
Expert
Webdev
Expert
Webdev
Expert
Social Media
Expert
Social Media
Expert
c++
Beginner
c++
Beginner
front end
Beginner
front end
Beginner
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
APPLICATION FRAMEWORKS
Intermediate
APPLICATION FRAMEWORKS
Intermediate
BACHELOR OF SCIENCE IN BUSINESS
Intermediate
BACHELOR OF SCIENCE IN BUSINESS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

Arabic
Native Speaker
English
Expert