Team Leader
Jordan Ahli Bank
Total years of experience :15 years, 4 Months
Leading and guiding the Operating model phase of the Business Transformation program at JAB. Main objective is to consolidate all business processes and gather customization/configuration required for the program using IBM System Architect software.
Responsible for the overall design of the enterprise information architecture, across multiple data types (structured), balancing the need for access against security and performance requirements. This individual focuses primarily on enterprise information requirements: design, access, usage and stewardship.
Service Quality & Helpdesk Department, my role is to:
- Monitor Servers & ATMs, MS System Center Operational Manager
- Serve as a first line support to all IT-Based incidents, and some business needs.
- Serve as a technical Support (Exchange, ISA, AD... etc)
- Change Management & Incident Management processes, configured by MS System Center Service Manager for IT.
- Follow & specify the service quality for all IT-Departments
Implemented System Center Service Manager 2010 as a service desk solution to Group IT to help out the end-users from branches, customers, and HQs with incident management, change management, reporting and analytical statistics to enhance Jordan Ahli Bank needs and services. Proven Case Study link:
http://www.microsoft.com/casestudies/Microsoft-System-Center-Service-Manager-2010/Jordan-Ahli-Bank/Bank-Significantly-Improves-Service-Quality-by-using-a-Service-Management-Solution/4000011733
Responsible of supporting Jordan Ahli Bank employees with daily basis problems all over the Unix based system, cheque scanners, supported-core modules and PCs.
GPA: 2.6