IT Engineer
UNITED BUSSINESS GROUP
Total years of experience :13 years, 6 Months
Working as an IT engineer in AlRajhi Bank.
Tech support to Internal Users problem and solve and guide them critical and complex situations.
Escalating issues to concern department using remedy ticketing tool.
Managing different internal virtual servers.
Handling of servers and server issues need to solve problems as soon as possible.
Installation configuration management of Print Server Network printers and troubleshooting.
Manages access server, hardware & software inventory server.
Giving support for different bank applications to users.
Maintaining of Panmedica Server.
Tech support to Internal Users problem and solve and guide them critical and complex situations.
Handling of servers and server issues need to solve problems as soon as possible.
Installation configuration management of Print Server Network printers and troubleshooting.
Configuration management and troubleshooting of Active Directory
Configured software /Hardware to meet customized users requirement.
Creating Shared folders and providing necessary access to the users’ requirement.
Creating, adding, removal and managing users Groups accounts and assigning permissions and appropriate access restrictions to the Domain Users and Group accounts.
Installation Configuration and troubleshooting of DNS & DHCP Servers.
Installation management of security updates and hot -fixes though Software updates services.
Installation configuration management of exchange server 2010/2007 and backup and restore.
Creation and modification of mailbox users Assigning Mailbox limited access Permissions.
Creation of Public folder and assigning permissions.
Leading 6 members IT support team and assign the work to the team members according to the situations.
Administering & supporting Win 2003, 2008 server services like AD, Group Policy for user accessing rights and Backup.
Installation configuration Of Windows Server 2003/2008/MS Exchange 2003, 2007, MS SQL Server, Windows XP/Vista and windows 7 AD database Backup and restoration of MS Servers.
Maintains System, Network and hardware/ software support for all Microsoft application related issues running in the organization during working hours.
Knowledge of Installation, of SQL Server and Backup.
Handling of servers and server issues need to solve problems as soon as possible.
Installation configuration management of Print Server Network printers and troubleshooting.
Configuration management and troubleshooting of Active Directory
Configured software /Hardware to meet customized users requirement.
Creating Shared folders and providing necessary access to the users’ requirement.
Creating, adding, removal and managing users Groups accounts and assigning permissions and appropriate access restrictions to the Domain Users and Group accounts.
Managing a team of IT Executives.
Maintaining IT INFRA FOR 3 REGIONS
Administrating proxy server
Administrating Blackberry server
Attending network & system calls quickly and fixing on time meetings.
Maintaining the existing network setup based on Windows server 2000 and 2003
Managing Installation administration of Active Directory DNS, DHCP.
Installation, Upgradation of Hardware and software’s. Providing user training on application & software usage
Maintenance of Eset Nod32 antivirus.
Responsible to keep all the desktop and servers running during work hours.
Maintenance and troubleshooting network connectivity of servers.
Configuring the network environment by creating and administering Domain Users and Group accounts.
Testing the network for weakness
Installing and implementing security programs
Configuring of ADSL, Wireless Routers switches.
Installation, configuration & troubleshooting the operating systems like: Windows 2000/2003 and 2008 Servers & Windows 2000 Professional, Windows XP, and Windows Vista, Exchange server 2007.
Network Monitoring, Keeping an eye out for needed updates
Installing modifying and updating the new software as per the requirement of the organization.
Looking after the testing and quality control operations of built workstation and server computers Conducting site installations for PC & contracted clients
Supported Email clients like Outlook Express and MS Outlook Backup and Recovery.
Configuring Software Deployment though group policy.
Microsoft Server Roles like Active Directory, FTP, DNS and DHCP.
Backup and Restoration of Active directory.
Configured Hardware/Software, Ms Windows and application software’s to meet customized users requirement.
Testing the network for weakness
Installing and implementing security programs
Configuring of ADSL, Wireless Routers switches.
