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Mohammad Yasin, Desktop & Network Support Engg

Mohammad Yasin

Desktop & Network Support Engg

Microland IT Comapany

Location
India - Mumbai
Education
High school or equivalent, IT
Experience
2 years, 1 Months

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Work Experience

Total years of experience :2 years, 1 Months

Desktop & Network Support Engg at Microland IT Comapany
  • India - Delhi
  • October 2013 to October 2015

•Tracking of tickets till closure, coordination with the Vendors for the various activities.
•Call Logging, Processing with WIPRO & HP Open View and Handling of escalated tickets.
•Installation, Configuration and Troubleshooting of various devices like Reliece card,
VPN, Dial up & Proxy Setting.
•Providing all kinds of troubleshooting of software’s related issues and all windows related issues to Laptop users.
•Installation, Configuration & Troubleshooting of Microsoft Outlook & IBM LOTUS NOTES.
•Installation, Configuration & Troubleshooting of Odessy Client which is used for connecting Laptop through wireless network.
•Handling User’s Account in Domain Network and assigning folder level security for all the users.
•Installation & troubleshooting of Safe boot and coordinate with Safe boot team for providing solution for password related queries for users.
•Managing AD, Such as user creation & delete, assigning group policies on OU
•Managing Symantec antivirus server

Desktop Support Engg at Progressive Info vision Pvt. Ltd
  • to

Total experience is Complete 2 Years

Call Support Engineer
  • to

Installation and Troubleshooting of different types of Operating Systems like Win-98, Win-ME, Win-2000 and Win-XP. Troubleshooting of all types of problem related hardware & software. Maintain performance of the system through system tools. Troubleshooting and Configuration of Outlook express and Microsoft outlook.

Education

High school or equivalent, IT
  • at Mahatma Gandhi UniversityB.R.A university MuzaffarpurBihar BoardBihar BoardTNS institute of information TechnologyTNS institute of information TechnologyCSC
  • January 2011

courses: CCNA

Bachelor's degree, IT
  • at Mahatma Gandhi UniversityB.R.A university MuzaffarpurBihar BoardBihar BoardTNS institute of information TechnologyTNS institute of information TechnologyCSC
  • January 2011

courses: CCNA

High school or equivalent, IT
  • at Mahatma Gandhi UniversityB.R.A university MuzaffarpurBihar BoardBihar BoardTNS institute of information TechnologyTNS institute of information TechnologyCSC
  • January 2011

courses: CCNA

High school or equivalent, IT
  • at Mahatma Gandhi UniversityB.R.A university MuzaffarpurBihar BoardBihar BoardTNS institute of information TechnologyTNS institute of information TechnologyCSC
  • January 2011

courses: CCNA

High school or equivalent, IT
  • at Mahatma Gandhi UniversityB.R.A university MuzaffarpurBihar BoardBihar BoardTNS institute of information TechnologyTNS institute of information TechnologyCSC
  • January 2011

courses: CCNA

Specialties & Skills

Network configuration & Cabling
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CCNA Certified
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Worked on IBM Lotus Notes
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Troubleshooting maintaining SLA service ticket
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Windows Server 2008
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ADVERTISING
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ANTI VIRUS
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CUSTOMER RELATIONS
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HEWLETT PACKARD
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HP OPENVIEW
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IBM
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LOTUS NOTES
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MANAGEMENT
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MICROSOFT OUTLOOK
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MICROSOFT WINDOWS
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Languages

English
Expert
Urdu
Expert
Hindi
Expert

Memberships

Microland Ltd
  • Network Engineer
  • September 2013

Training and Certifications

CCNA Network Certification (Training)
Training Institute:
Network Bulls High Tutorial
Date Attended:
December 2016

Hobbies

  • Reading Islamic Hadith & traveling