Mohd Idham Mohd Nordin

• Responsible on the product troubleshooting, product servicing/ maintenance, product testing, product installation, commissioning and troubleshooting activities.
• Test, monitor the healthiness of the integrated system and troubleshoot any problem regarding MV switchgear IMCS integration and communication.
• Switchgear service works
• Configure and build all the configuration files required for the system integration.
• Provide timely, detailed and accurate reports on service work performed, product performance and warranty liabilities.
• Maximize the scope of the existing LV/MV Drives Service portfolio to deliver added value solution to customers.
• Maintain the expertise of the Schneider service team through training,
personal development, workshops, documentation and knowledge sharing.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures and the unique situations encountered at diverse work sites.
• Understanding of Customer Service principles and their effect on the business.
• Deliver excellent customer service.
• Support the department business targets for orders, revenues and utilization.
• Responsible on the product troubleshooting, product servicing/ maintenance, product testing, product installation & commissioning activities.
• Product involve: LV & MV Switchgear, MV Transformer, RMU, Protection Relays (Micom, Sepam, TeSys), Solar
Project in Hand Experiences
Petronas FLNG (Sarawak), Petronas SK316 (Sarawak), Petronas SAMUR (Sabah Ammonia Urea), Petronas Pengerang RAPID Package 2, 3, 5, 7, & 14 (Johor), Tenaga Nasional Berhad

• Nominated by a Director to led a Tokuyama (M) Polycrystalline Silicon Manufacturing Plant Project, Bintulu, Sarawak and played key role in ensuring all sites works done in accordance.
• Proposed and implemented an out-of-the-box solution to reduced fuel costs for equipment by 32.5%.
• Lead, motivate, communicate with, develop, appraise and performance manage staffs to ensure staff are fully motivated to achieve best performance to meet company’s needs.
• Successfully implemented a safety inspection with client’s safety officer with 100% no accident.
• Created a core equipment list and consolidated the supplier base to reduce material costs.
• Manages directly and provide engineering and technical supports to all work groups at site.
• Estimates, prepares and assigns the resources such as manpower, material, equipments, tools, etc. required for related works prior execution.
• Assign targets for accomplishments and ensure targets are on daily basis.
• Submits site daily report, inspection requests, estimates and all applicable monitoring reports on regular basis or as required.
• Implement new ideas, methods and continue to seek ways of both improving contribution of the organization’s goal and enhancing the reputation of the company.

Sales Support Administrator \nService Source International (M) Sdn Bhd | Mont Kiara | www.servicesource.com \nApril 2011 - May 2012 \n• Generating sales quotations for customers, using dedicated sales database system. \n• Working with team members and reporting lines to further enhance existing \nprocesses to ensure maximum automation and efficiency.