ICT Sales Account Manager
ITQAN Al Khaleej Computers LLC
Total years of experience :16 years, 9 Months
Direct Selling of AI & NVIDIA DGXs & GPUs, ICT solutions to Large Enterprises with regards to Cloud Solutions, SaaS, Cyber Security, Compute, Servers, Wireless and Networking Solutions, Unified Communications, Managed Services for Primary and Disaster Recovery Data Centers, Business Applications, Software, Fiber, CCTV et al . The Vendors include Pal Alto, Cisco, Fortinet, Aruba, HPE, Huawei, VmWare, Redhat, Suse, Nvidia, Nuix
• Sell ICT solutions to Large Enterprises with regards to Microsoft Solutions, HP Compute,
Servers, HP/Aruba Wireless and Networking Solutions, CISCO Security and AVAYA
Unified Communications, HUAWEI solutions, Managed Services for Primary and Disaster Recovery Data Centers, Fiber, CCTV et al
• Identify key personnel in management, IT & Purchase department and develop regular communication to study their IT budget, projects and buying pattern.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Participate actively in Tenders and Map the concerned person chain involved in the tendering before the release of RFP
• Developing & executing strategic account management plans (Account Based Planning) for new accounts and preparing the Total Cost of Ownership in accounts.
• Aware and in pursuit of opportunities for account growth and new business, involving the Pre-sales Team, Sales Directors.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Reports to the CEO, providing regular inputs on all account activity, including Sales Funnel and Sales call reports on a weekly basis.’
• Business Development meetings with New & Renewed contract clients while vending customized contracts as per the needs of the clientele.
• Creation and coordination of Quotes for required services while also being actively involved in Price and Service Delivery negotiations of customized brands (Cisco, HP, IBM, Avaya, Mitel, Juniper, Stone soft, ) with End Users.
• Management of Service Level Agreements (SLA’s) related to contracted services & Ensure SLA's are achieved and client expectations are met.
• Build and maintain the relationships with clients; identify and secure sales opportunities for company in supported portfolio & Ensure quality and profitable services are performed to the agreed SLA.
• Attend Client Service Review meetings; main areas covered include performance reports, Change Management, service improvements, quality and processes.
• Preparation of Bid Inquiries, attending Pre-Bid Meetings, Coordination with Vendors for negotiation of better price
• Sourcing New Candidates/Engineers for the Outsourcing Requirements
• Preparation and processing of Various Service Level proposals and is responsible for issue of all Service Level Agreements /Contracts related to Company Portfolio Services.
• Contract administration and post contract co-ordination activities with all Clients including all correspondences, interpretations and clarifications on contractual/Technical issues.
• Provided responses to RFP’s and carried out sales and service planning activities as part of sales to services transitioning
• Preparation and processing of Various Service Level proposals, and is responsible for issue of all Service Level Agreements /Contracts related to CISCO, HP, AVAYA, Mitel Systems.
• Meeting with clients in negotiation of price and delivery of Service. Sending Quote for the required Services (Cisco, Dell, HP, IBM) to the End Users
• Understood technical issues and the implications on the business and communicated them with other operating departments within the business.
• Keep abreast with latest technologies and business trends; Initiate and implement strategies to enhance services revenue; Maintain and improvise competence and competition in the industry.
• Monitoring and Reporting of revenues /achievement and update the CSG management with periodic reports.
• Strong knowledge of, technical applications, equipment maintenance and service sales
• Point of contact for Technical escalation & Critical escalation Management, Preparing schedules for preventive maintenance, courtesy visits for clients, engagements with
client higher management.
• Manage the Performance of services to clients as agreed in the contract and ensure that the Service levels are being achieved.
• Understand the demands of the customer & provide result-oriented solutions with complete customer satisfaction.
• Provide Pre-Sales & technical support to customers through remote and on-site trouble- shooting & rectification.
• Manage the team of 4 engineers responsible for support of Voice/Telephony & Cabling.
• Testing and Rectification, Installation & Commissioning of various modules of different models of EPABXs which include Avaya designed VOIP systems s8300/s8400/s8500/s8700 Media Server series with g350/g450/g700/g650 Gateways and Adjuncts like Audix Voice Mail Systems (Intuity LX/IA770), Configuration, Testing and Monitoring of E1/T1 Links, Perform software upgrades, trouble-shooting the Alarms and errors according to process.
• Installation & Commissioning, Programming & Maintenance of Avaya IP Office 412/406/500 etc.
• Installation & Commissioning, Programming & Maintenance, Trouble-shooting of Mitel Networks make EPABX 3300 Integrated Communications Platform MXe/CX/CXi series.
• Administration & Programming, Trouble-shooting & Maintenance of British Telecom Trading EPABX systems, ITS Profile, Turrets, etc.
• Installation & Commissioning of Nortel CS1000, CCMS/CCMA & BCM range of EPABX (450/400/50) Call Center Solutions.
• Administration & Maintenance, Configuration & Integration of Witness Recorders and ASC Recorders with EPABX.
• Installation, Administration and Maintenance of Call billings soft wares which includes Proteus, Smart-Track et al.
• Complete idea and hands on experience of Cabling & Punching, Patch panels, Main Distribution Frames and the termination of system side cabling/output etc. required at the time of installation.
• Interacting with vendors to insure adequate service, support, and maintenance.
• Formulating detailed engineering plans of project implementation process to ensure productivity, timeliness and overall success.
Finished my Msc in Telecommunication in two years duration