it help desk technician
kent
Total years of experience :0 years, 11 Months
Delivered efficient first-line technical support to end-users, demonstrating expertise in
troubleshooting hardware and software issues promptly.
• Installed, configured, and meticulously maintained computer systems and peripherals, ensuring
optimal functionality.
• Demonstrated a commitment to meeting service level agreements (SLAs) by promptly responding
to help desk tickets and resolving issues effectively.
• Collaborated seamlessly with cross-functional IT teams to escalate and resolve intricate problems,
contributing to a proactive and solution-driven work environment.
• Conducted comprehensive user training sessions, enhancing overall IT awareness and
empowering users to navigate and utilize systems effectively.
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