Country Manager
Skynet Worldwide Express
Total years of experience :23 years, 6 Months
- Deliver customer operational and financial targets
- Deliver policies, procedures and targets
- Create and maintain a positive working environment
- Develop a strategic plan for the development of customer accounts
- Managing operational performance
- Developing/achieving agreed annual budgets, revenues and profits
- Managed Key Performance Indicators (KPI's)
- Team building and development through succession planning
- Supplier Relationship Management
- Project Management
- Commercial Reviews Growth and renewals
- Negotiations and Issue resolution
- Increased revenue by 300 % since taking over from predecessor
- Increased outbound sales revenue by 500 % through leveraging existing market contacts
- Recruited and trained a new sales team including territory managers, coordinators, tele-sales staff
- Part of the Senior Management team which was able to turn the company from a loss making entity to break even within first 12 months.
- Liaised with Dubai Head Office to ensure cross selling of customers and promoting the Bahrain -Dubai Trade lane
- Provide accurate forecast to develop and execute a company strategy to strengthen Skynets's brand and position.
- Evaluate past and current situation with competitors using S.W.O.T. for future development and conduct research and analyze SkyNet’s market share.
- Led a sales team to achieve an increase in revenue by 15 % over 18 months and increased new customer penetration by 20 % for total revenue of EUR 9 Million
- Direct, manage, control and develop DHL Bahrain's commercial team activities to ensure optimal performance on revenue, profitability, marketing, sales targets and plans within the country's budget.
- Provide accurate forecast to develop and execute a company strategy to strengthen DHL's brand and position, aiming to surpass all financial and service targets that complements with the current market changes.
- Evaluate past and current situation with competitors using S.W.O.T. for future development and conduct research and analyze DHL’s market share.
- Supports DHL Aviation/International operations within Bahrain, the region and internationally.
- Create strategies to notify the public on current and future promotions, products and facilities to maximize revenues.
- Ensure that proper pricing is applied based on current market.
- Develop and maintains a strong liaison with key decision makers in current and target clients.
- Facilitate and create logistic activities with strategic partners.
- Develop effective plan on manning and resources resulting on a cost effective budget with consideration on internal and external factors.
- Arrange management reports on performance evaluation.
- Ensure all contract/s negotiation will be beneficial to business, recommending ideas where required.
- Increased Saudi market share of Diplomat occupants from 20% to 60 % over 2 years. Increased revenue by 10 %
- Responsible for the development and implementation of the annual sales strategies, objectives and special sales projects, such as sales missions, blitzes, research and identify potential convention and meeting business, analyze sales statistics to determine business growth potential from the Saudi Market.
- Successfully launched and marketed the Hotel. I was full in charge for the Kingdom of Bahrain and GCC Market, handles all activities to promote and develop business for the hotel and to cultivate market segments for higher yield and productivity.
- Increased revenue of Gulf Hotel from GCC countries by 15 %
- In charge for the GCC Market (Eastern Province, Riyadh, Jeddah, Doha, Kuwait, Oman, UAE and accounts in Bahrain Market). Some of my clients in Eastern Province(Aramco Association, Aramco Departments(Engeneering, Lab Research, Training Department, Employee Association, Development Department), Snas, Oracle, Al Zamil Group, Colgate Palmolive, Nabco, Nalco, Al Rabie Saudi Dairy, SCECO, Samba…)
In the summer of 1999 I graduated from Hotel Institute Montreux Switzerland (HIM), holding a Swiss High diploma offered by HIM, and the AH&MA diploma in the Hotel Management.
Four months English Coures.
Six months coures in computer.