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Mohsin Ahmed, Technical Support & Help Desk Analyst

Mohsin Ahmed

Technical Support & Help Desk Analyst

Ministry of Municipality - Qatar

Location
Qatar - Doha
Education
Diploma, ITIL Foundation V3
Experience
15 years, 10 Months

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Work Experience

Total years of experience :15 years, 10 Months

Technical Support & Help Desk Analyst at Ministry of Municipality - Qatar
  • Qatar - Doha
  • My current job since March 2010

• Desktop support (Windows Platform) on site / on call (Arabic / English) / Remote Control.
• Incident Management.
• Service Request Management.
• Setup, configure, maintain user’s accounts and passwords on Active Directory.
• Install, upgrade, support and troubleshoot Windows OS and Microsoft Office.
• Image Capture and deployment.
• Installing and configuring All kinds of Printers / Scanners and network devices.
• Managing and supporting all Electronic Security systems. (CCTV, Access Control & Time Attendance devices)
• Supporting electronic queuing system (QMatic).
• Mobile support for Android and iOS.
• Maintaining smooth workflow of IT Systems.
• End User training & support.
• System Backup / Restore.
• IT Infrastructure maintenance
• IT Asset Management.

IT Network Support Engineer at FIFA WORLD CUP QATAR 2022 - GBM
  • Qatar - Doha
  • November 2022 to December 2022

• Monitoring and processing Incidents in FIFA Service Now Portal.
• Representing GBM Network Lead at IT Command Center of FIFA.
• Troubleshooting Network issues in IDFs across Al Thumama Stadium.
• Installing / Replacing Cisco Switches, Routers, APs in the Stadium.
• Performed Bump Out activity at Al Thumama Stadium.

Network Support Engineer at GBM Qatar
  • Qatar - Al Wakrah
  • November 2021 to December 2021

Event Support for FIFA ARAB CUP 2021 | QATAR

• Troubleshooting Network issues in IDFs across the stadium
• Installing / Replacing Cisco Switches, Routers, APs.

IT Engineer at Q Net
  • Qatar
  • July 2008 to February 2010

- Installation & Configuration of IP CCTV, NVRs
- Installation of Biometric Access Controls
- Installation of Time & Attendance systems
- Windows Client / Server installation & Configuration.
- Handling Active Directory.
- Post Sales Customer support / Technical Support.

Education

Diploma, ITIL Foundation V3
  • at Syscoms Information Technology
  • February 2015

ITIL Foundation V3 - 2011

Higher diploma, Computer Engineering
  • at University Of Portsmouth, Scottish Qualification Authority, UK.
  • May 2008

Higher National Diploma in Computing, Software Developement, from University Of Portsmouth, Scottish Qualification Authority, UK.

Diploma, Web Designing
  • at Arena Multimedia
  • July 2007

Certified Web Designer

Diploma, Computers
  • at CMS Computers
  • June 2007

Microsoft Certified System Engineer.

Diploma, Networking
  • at Syscoms Information Technology
  • January 2007

Cisco Certified Network Associate

Diploma, Computer Programming
  • at NIIT
  • January 2004

Certified C Programmer

Bayt Tests

IQ Test
IQ Test
Score 114%

Specialties & Skills

Microsoft Office
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Printers
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Technical Support
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PC Networking
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Microsoft Windows
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VB.NET
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WIndows Server 2003 With Active Directory, DHCP, DNS
+Endorse 0
Networking
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Microsoft Office
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Access Control Systems
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IP CCTV Systems
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Windows 7
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Windows 10
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Adobe Photoshop
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Languages

English
Expert
Urdu
Expert
Hindi
Expert
Arabic
Expert

Training and Certifications

Microsoft Office 365 Administration (Training)
Training Institute:
LinkedIn
Date Attended:
September 2021
Azure Administration (Training)
Training Institute:
LinkedIn
Date Attended:
April 2021
Microsoft System Center Configuration Manager (Training)
Training Institute:
Udemy
Date Attended:
January 2020
ITIL Foundation V3 (Certificate)
Date Attended:
February 2015
Valid Until:
January 9999
Nexthink (System Administration) (Training)
Training Institute:
MMUP ISD - Qatar
Date Attended:
April 2013
Microsoft Windows 7 (Training)
Training Institute:
Syscoms Information Technology, Doha Qatar
Date Attended:
January 2012

Hobbies

  • Movies
  • Exploring Internet and Technology
  • Music