Store Manager
Ali Abdulwahab Al Mutawa Commercia Co K.S.C.C.
Total years of experience :16 years, 9 Months
In-charge of the overall operations of the store and reports directly to the area manager.
*Ensure daily operational standards are met by adhering to the company’s rules and regulations.
*Control shrinkage by conducting proper inventory of stocks.
*Submit weekly and monthly operations reports on timely basis.
*Ensure adequate staffs are present in each shift.
Reports to the store manager. Take charge of daily operations by ensuring company standards are met.
*Responsible for opening and closing cash float.
*Oversee daily operations by guiding staffs to follow correct operational procedures in terms of product knowledge, product layout, selling techniques, and excellent customer service.
*Make weekly operational report and send to Store Manager.
*Ensuring appropriate number of staffs is present in each shift.
*Support receiving, scanning and updating new items from supplier.
*Responsible for the sales to meet and exceed sales targets.
*Acheives sales targets and provide support to others.
* Coordinate with reporting manager to evaluate performances till date, discuss and redefine individual sales strategy.
*Attain sales proficiency in all new products that are introduced.
*Assist in periodic inventory of stored items, and equipment.
*Greets visitors and guests at the reception.
*Looks after the reception area and creates a pleasant atmosphere.
*Answers the phone in a professional manner, transfers calls, takes messages and provides accurate information to callers.
*Performs administrative duties as required for daily operations.
*Receives and distributes incoming postal and courier mails.
*Any other duties as advised by the manager.
*Educate customers about our current offer beneficial solutions and advice over the telephone.
*Build customer relationships and trust in person and over the phone.
*Adhere to call center standards for quality excellence.
*Meet standards and objectives defined by management for sales.
*Maintain knowledge of available products, processing procedures, underwriting and general departmental guidelines
Worked as a telesales representative for one month.(left the job because i need to move to kuwait )
*Handles all sales transactions (makes change, cashes checks, and issues tickets or receipts to customers).
* Records amounts received, and prepares reports of transactions.
* Ensures accurate end of day closing.
* Gives cash refunds or issues credit memorandums to customers for returned merchandise.
* Operates cash register by passing price coded items across electronic scanner to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen.
* Quotes prices and describes features of items for which money is received.
*Reads and records totals shown on cash register tape, and verifies against cash on hand.
Worked as a restaurant cashier for 8 months.
Bachelor in Commerce
Intermediate in computer sciences