MOIDIN KUNHI VAJAPADUPPU

• Managed complex, end-to-end travel logistics, including international flights, hotels, rail bookings, visa
arrangements, and ground transportation, ensuring
alignment with project and business needs.
• Delivered tailored travel consultation and premium itinerary planning for senior executives and high-net-worth clients.
• Negotiated with global travel vendors to obtain competitive rates and elevate service quality, contributing to cost savings and operational efficiency.
• Processed sensitive financial transactions through
credit/debit cards while maintaining strict confidentiality and compliance.
• Provided proactive, solution-driven customer service to resolve travel-related issues promptly, enhancing client satisfaction.
• Reconciled Corporate Travel Account (CTA) statements and prepared detailed monthly, quarterly, and annual expense reports with high accuracy.
• Coordinated executive calendars, meetings, and travel
schedules with precision, supporting senior managements strategic planning.
• Enforced corporate travel policies and ensured high
standards in service delivery across all administrative
functions.

• Manage comprehensive corporate travel operations for executives and project teams, covering flight
bookings, hotel reservations, visa coordination, and ground transport using Amadeus and OTA
platforms.
• Liaise with HR, Finance, and Procurement to align travel programs with company budgets,
sustainability goals, and compliance requirements.
• Negotiate vendor contracts and preferred rates, achieving measurable cost savings while maintaining
service quality.
• Handle travel account reconciliation, invoice verification, and KPI-based expense reporting to support
management decisions.
• Provide administrative support including meeting scheduling, correspondence drafting, and
departmental coordination.

• Consulted with clients to assess travel requirements,
preferences, and budgets, offering customized and cost-effective travel solutions.
• Researched and organized travel itineraries covering flights, hotels, and ground transport, ensuring smooth and stress-free journeys.
• Negotiated vendor rates to optimise client value and
operational cost-effectiveness.
• Provided consistent, high-quality customer support, fostering long-term client relationships and repeat business.
• Maintained current knowledge of travel trends, visa policies, and destination-specific requirements to ensure regulatory compliance.

• Designed and managed customized travel itineraries for corporate and leisure clients, ensuring
compliance with organizational policies and travel budgets.
• Coordinated with consulates and embassies for visa processing and documentation.
• Prepared administrative reports, managed supplier payments, and maintained detailed customer
records.
• Resolved service escalations and coordinated with vendors to ensure high service quality.

* Make Hotel reservation.
* Follow up with hotel for confirmation number
* Receiving phone calls and replying to emails.
* Updating Stop sale and Availability calendar.
* Making airline reservation, Issuance, Refund & Re-issue

• Processed hotel and flight reservations using Amadeus and Sabre; handled reissues, refunds, and
amendments per airline and corporate guidelines.
• Monitored rate parity, availability, and supplier performance across channels to ensure booking
accuracy and cost control.
• Supported administrative tasks such as report generation, invoice tracking, and vendor
correspondence.

Managing incoming phone calls and mails
Handling direct and indirect clients
Making Airline, Train and Bus reservation
Re validation, Re-issue and Refunds

making reservation reissue and refund

• Managed domestic and international bookings for Ministry of Health employees, maintaining
compliance with policy and budget guidelines.
• Compiled travel data and performance metrics using Excel to support reporting, audits, and
management analysis.
• Provided administrative support including filing, documentation, and correspondence handling.
• Collaborated with internal departments to enhance travel coordination, streamline booking
workflows, and improve operational efficiency.
• Supported audit and reporting requirements by maintaining detailed travel records, expense data,
and performance metrics.

MY WORK IS RESERVE THE SEAT < AND ISSUE< REISSUE< REVALIDATION< REFUND

• Assisted with flight bookings, reissues, and refunds for individual and business clients.
• Maintained detailed booking records, invoices, and client documentation to support audit
compliance.
• Delivered excellent customer service and ensured accuracy in all travel documentation.
• Maintained accurate client and ticketing records for reporting and auditing.