Sales & Operation Manager
Global Business Center
Total years of experience :26 years, 7 Months
Highlights:
• Pioneered startup functions of the company, procurement of printing finishing line machinery, Logistics arrangements and customs clearances.
• Developed systems and procedures for Operations and Sales, established vendors for out sourced job works.
• Appointed, trained and manage Sales and Operation staff.
• Meet group sale targets,
• Manage the contact strategy for all viable inquires and leads for Digital, Offset and Wideformat printing products, as generated by direct mail.
Manage and report on the opportunity pipeline.
• Communicate, coordinate and manage all internal departments and external partners, including Sales and Marketing, Operations, Designing, Customer Service, Freelancers, outsourced vendors, and suppliers, as needed.
• Coordinate with Field Sales Team and Customer Service to ensure all viable channels are available to serve a customer’s printing needs, including frequent communication for design approvals, bringing customers thoughts into reality on paper or on other desired products.
Highlights:
• Pioneered startup functions of the company, developed systems and procedures for shipping companies, warehousing operations and established supply chains within the company.
• Played a pivotal role in implementing cost savings exercises within the company resulting in reducing shipping expenses by 70%.
• Efficiently managed end-to-end supply chain for high-end fashion and food retail with 7 brands with 24 stores across the KSA, right from suppliers to stores merchandising.
Key Responsibilities:
• Designing customized turnkey strategic logistics solutions, spearheading overall activities of the procurement encompassing planning, volume allocation among suppliers, negotiation, contracting and delivery.
• Establishing supply chains and coordinating with shipping companies/custom clearance agents for completion of legal procedures pertaining to shipping and clearing of imported goods.
• Negotiating long term agreements, maintaining competitive pricing, leading to yearly cost reductions, monitoring end-to-end supply chain processes for national and international markets.
• Analyzing critical scenarios and establishing standardized processes for efficient trouble-shooting of logistical issues. Corresponding and maintaining contacts with suppliers regarding status of purchase orders, identifying major invoice discrepancies and effecting corrective action.
• Overseeing purchase of vehicles, following up for timely insurance as well as regular maintenance of the vehicles.
• Working in close collaboration with different functional areas to ensure an optimized supply chain. Cultivating a cordial relation with key suppliers, establishing credibility through fair dealings and prompt payments.
• Monitoring overall activities of the staff under purview, handling all aspects of their training and conducting performance reviews periodically in order to maintain a motivated team.
Highlight:
• Efficiently handled overall activities of 3 Mobily Fully Branded Showrooms (FBO), whilst ascertaining compliance with organizational policies and procedures.
Key Responsibilities:
• Spearheaded the retail operations, provided expert services right from penetrative strategic planning to monitoring the KPIs in order to ensure the achievement of company’s sales targets.
• Directed and managed large-scale retail operations to improve the commercial performance of the showroom by increasing its turnover and maximizing profitability.
• Formulated revenue/expense goals for the showroom, ensured defined goals are met through appropriate planning/organization of staff, stock management and expenses for short/long term success.
• Instituted and achieved profitability and sales goals to increase showroom’s market share through regular sales efforts and pricing policies.
• Facilitated a pleasant and hassle free experience for every customer, resolved customer complaints effectively within specified time frames, ensured customer feed back is actively solicited/ recorded and appropriately acted upon.
• Ascertained accurate maintenance of sales figures and customer data using information technology systems and oversaw M-Pay machines of the showroom.
• Recruited competent personnel, organized training for new recruits and performed periodic performance appraisals to groom future core leadership within the showroom.
Key Responsibilities:
• Efficiently handled 75, 000 to 90, 000 monthly shipments. Directed and coordinated the work of HR department, customer care, total inbound and outbound shipments as per the set standards.
• Drafted contract terms for the company and negotiated end to end deals inclusive of settlement and breach of contract parameters.
• Reviewed and analyzed comprehensive legal/ business terms, and negotiated/ coordinated the execution of new contracts.
• Modified existing agreements as necessary based on ongoing reviews of competitive agreements, client feedback, policy requirements while assuring strict adherence to rules and regulations of the company.
• Supervised the work of field supervisors and executives for timely delivery and pick-ups of shipments from various customers.
• Spearheaded overall activities of 65 employees to ensure smooth execution of day to day activities of the department.
Key Responsibilities:
• Developed turnkey solutions to facilitate optimized intra and inter unit movement of materials and equipments. Monitored the quality, cost and efficiency of the movement of materials as per the defined material dispatching standards.
• Devised departmental budgets, monitored major categories of operations cost and reconciled it with the target budget to prevent cost overflows.
• Provided training to 80 staff and 25 franchises in areas of credit control, time management, sales and customer care and ascertained all training standards are adhered to.
Previous Professional Experience:
• June 1987 - August 1991: Field Supervisor, DHL Worldwide Express
Successfully handled the following agencies in the capacity of Entrepreneur:
• Reliance Telecommunication Limited as DSA For Mobile Sales & Payment collections
• Bharati Telecommunication Limited - AIRTEL Agency For Corporate Payment Collection
• Ferns OBC, Franchisee for Cargo consolidator by Airfreight & Surface movements
• HDFC Bank DSA agency for Personnel Loans