Technical Support Engineer
Ratco Door Hardware
Total years of experience :11 years, 3 Months
1. Technical support for the sales department, interviewing customers and providing what the customer needs technically, before and after sale.
2. Design and implementation of GRMS system for hotels.
3. Design and implementation of Parking Managment System .
4. Design and implementation of Parking Guidnees System .
5. Design and implementation of access control system (Hotel, Offices Door locks).
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مسئول عن تنظيم وترتيب جدول مواعيد بدء وانتهاء للمشاريع وحركة الفنيين لكل الفروع .
مسئول عن وضع خطة العمل لكل مشروع
مسئول مباشر عن وضع تصميم ومخططات مشاريع انظمة التحكم .
دعم فني لقسم المبيعات ومقابلة العملاء وتوفير ما يحتاجه العميل تقنيا
تصميم وتنفيذ اعمال التحكم بنظام الدخول والخروج للفنادق والمكاتب
تصميم وتنفيذ انظمة المواقف المدفوعة والمجانية الالية للمباني
تصميم وتنفيذ انظمة التحكم بغرف النزلاء للفنادق GRMS .
• Planning, design and supervision of the network engineering department and the Department of protection and security systems.
• Responsible for customer service and also Conducting job interviews with those who require our service.
• Supervision of the installation, configuration and administration Surveillance's system.
• Supervision of the installation, configuration and administration Fire alarm system.
• Supervision of the installation, configuration and administration access control system.
• Supervision of the installation, configuration and administration mikrotik hotspot server.
• Supervision of the installation, configuration and administration mikrotik vpn server.
• Supervision of the installation, configuration and administration wifi outdoor (site-site link) system.
• Supervision of the installation, configuration and administration wifi indoor system.
• Supervision of the installation, configuration and administration (LAN-WAN) network.
• Follow patch management methodologies schedule outages to keep up with implementation plans.
• Perform hardware and software installations upgrade.
• Monitor system performance capacity.
• Forecast system demands, recommends upgrades, expansion reconfiguration.
• Troubleshoot hardware and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support troubleshooting functions.
• Coordinate administration activities like adds, changes, deletes, disk space management, backups file restores.
• Act as a technical resource to the IT staff system users.
• Responsible for the installation, configuration and administration Surveillance's system.
• Follow patch management methodologies schedule outages to keep up with implementation plans.
• Perform hardware and software installations upgrades.
• Monitor system performance capacity.
• Report changes in usage.
• Forecast system demands, recommends upgrades, expansion reconfiguration.
• Troubleshoot hardware and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support troubleshooting functions.
• Coordinate administration activities like adds, changes, deletes, disk space management, backups file restores.
• Document standards operation procedures.
• Act as a technical resource to the IT staff system users.
Design and Installation of networks
Install and administrate Security Surveillance System
Cabling and install Cameras
Configure prepare CCTV system
Configure advanced features i.e. Remote Monitoring, E-Map and Notifications through E-mail and SMS.
Electronics and Communication Engineering Telecom Sciences Electronics Sciences Electric Sciences Computer networking Sciences
Microsoft Windows system and applications Diploma
