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mojtaba shawgi, IT Support Engineer

mojtaba shawgi

IT Support Engineer·judicial and legal science institute

Qatar

Bachelor's degree, هندسة إتصالات

Work experience

Total years of experience: 3 years, 1 months

IT Support Engineer

April 2021 - April 2023

judicial and legal science institute

Khartoum, Sudan

April 2021 - April 2023

Delivered first-line IT support for troubleshooting hardware, software, and networking issues. Provided customer service via phone, email, and remote support tools. Identified and escalated complex issues to senior IT staff while providing temporary solutions.
Company industry:
Telecommunications
Job role:
Information Technology

it support engineer

June 2021 - February 2023

Judicial authority institute

Khartoum, Sudan

June 2021 - February 2023

An IT Support Engineer provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They install, configure, and maintain IT systems and infrastructure, ensuring smooth operation and minimal downtime. Additionally, they support troubleshooting, system upgrades, and provide guidance on IT-related inquiries, all while maintaining security protocols and ensuring optimal system performance.
Company industry:
IT Services
Job role:
Information Technology

IT Help Desk Support

April 2020 - March 2021

MTN Sudan

Khartoum, Sudan

April 2020 - March 2021

network issues. The role typically involves troubleshooting problems, answering questions, and guiding users through solutions via phone, email, or remote support tools. Helpdesk professionals ensure smooth IT operations by managing and prioritizing service requests, providing timely solutions, and escalating complex issues to higher-level support teams. They are also responsible for maintaining accurate records of issues and resolutions, ensuring that users have access to necessary tools and resources, and offering guidance on IT best practices.
Company industry:
Private Security Services
Job role:
Information Technology

Education

جامعة العلوم والتقانة - السودان

April 2021

April 2021

Bachelor's degree, هندسة إتصالات

Sudan

GPA (point): 2.65 out of 4

GPA (point): 2.65 out of 4

تخرجت في هندسة الاتصالات من جامعة العلوم والتقانة بالسودان، ولدي خبرة عملية في مجال الدعم الفني لتكنولوجيا المعلومات (المستوى الأول). أمتلك مهارات قوية في حل المشكلات التقنية، ودعم المستخدمين، والتعامل مع الأنظمة والشبكات الأساسية. أسعى لتطوير مسيرتي المهنية في بيئة تقنية محفزة أُسهم فيها بخبرتي وأسعى لاكتساب مهارات جديدة .I graduated with a degree in Telecommunications Engineering from the University of Science and Technology, Sudan. I have hands-on experience in IT technical support (Level 1), with strong skills in troubleshooting, user support, and basic systems and network management. I am eager to grow in a dynamic tech environment where I can contribute my knowledge and gain new skills.
View attachment

The University Of Science And Technology - Sudan

April 2021

April 2021

Bachelor's degree, Telecommunications Engineering

Sudan

GPA (point): 2.70 out of 4

GPA (point): 2.70 out of 4

Skills

IT HelpDesk
Expert
IT HelpDesk
Expert
Active Directory
Expert
Active Directory
Expert
Windows Support
Expert
Windows Support
Expert
IT Security
Expert
IT Security
Expert
IT Solutions
Expert
IT Solutions
Expert
adobe photoshop
Intermediate
adobe photoshop
Intermediate
Video Editing
Intermediate
Video Editing
Intermediate
Editing
Expert
Editing
Expert
Videography
Expert
Videography
Expert
Adobe premiere
Intermediate
Adobe premiere
Intermediate
Photo Editing
Expert
Photo Editing
Expert
ms office
Expert
ms office
Expert
Photography
Expert
Photography
Expert
adobe lightroom
Expert
adobe lightroom
Expert
Hardware
Intermediate
Hardware
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
Installation
Intermediate
Installation
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Networking
Intermediate
Networking
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate
Troubleshooting and Debugging
Beginner
Troubleshooting and Debugging
Beginner
Ticketing Systems
Intermediate
Ticketing Systems
Intermediate
Operating Systems
Expert
Operating Systems
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
mobile communication
network+

Hobbies and interests

Computer skills

Network training certificate