Head of Sales (mobile & fixed)- Enterprise segment
Orange Egypt
Total years of experience :25 years, 5 Months
-Setting the channel sales strategy & ability to deliver a blended sales strategy achieving both short and long term business goals in parallel.
-Develop the channel new structure after the integration between mobile & fixed.
-Develop the proper strategy to deliver the convergent products/services after the integration.
-In Charge of all sales activities for mobile, fixed and tailored solutions.
-In charge of assigning the annual budget for each of the sub channels, and regularly monitors performance to ensure proper deliver and take corrective operational actions on time.
-Prepare with sales managers long term plans for existing and new accounts to achieve different KPIs assigned for the team.
-In charge of increasing the channel sales revenues in a profitable manner.
-In charge of increasing the business customers & active base and minimizing the churn.
-Maintaining/seeking strategic partnerships with government key accounts to secure & maintain our revenues.
-Ensure the profitability and success of the commercial offers presented.
-Ensure quality control of all sales output pertaining to customer acquisition and service delivery.
-Manage the Market Excellence/Intelligence process; gathering market and customer information and providing feedback on future trends, to support sales campaigns.
-Contribute to deliver the best customer experience through effective relationships with marketing and customer care.
-Attends regular meetings with the Sales director and the VP enterprise market to discuss the business future opportunities/threats and agree on an action plan.
-Interview and select direct reports and validate hiring decisions for the department.
-Provide coaching and request needed training for direct reports ensuring continuous individual development.
-Ensure a healthy working environment for the department employees through focusing on team building and motivation initiatives.
-Conduct regular performance and competency evaluations for direct report.
From 1 January 2013 till present
Head of Sales, Corporate Segment
The Egyptian Company for Mobile Service (mobinil)
Ability to develop and deliver a blended sales strategy achieving both short and long term business goals in parallel.
Prepare with sales managers long term plans for existing and new accounts across Egypt to achieve Gross Ads, revenue, ARPU & Churn goals assigned for the team.
Participate with Marketing and Technology in developing & promoting new tailor made business solutions.
Assess the 4 areas (Cairo, Alex, Delta & Upper Egypt) needs & requirements to fulfill with the proper Business solutions & services.
Develop the sales strategy to deliver revenue targets that is consistent with overall Mobinil and Business strategy and which balances acquisition and revenue.
The achievement of sales revenue and acquisition targets on a consistent basis and in line with defined budgets.
Maintaining/seeking strategic partnerships with government key accounts to secure & maintain our revenues.
Developing and maintaining strong functional relationships operating across the Government accounts to jointly own and shape both the current plans and future strategies.
Implement a strategy that delivers business solutions that fulfill customer needs in the government sector.
Contribute to deliver the best customer experience through effective relationships with marketing and customer care.
Ensure the profitability and success of the commercial offers presented.
Ensure quality control of all sales output pertaining to customer acquisition and service delivery.
Interview and select direct reports and validate hiring decisions for the department.
Provide coaching and request needed training for direct reports ensuring continuous individual development.
Ensure a healthy working environment for the department employees through focusing on team building and motivation initiatives.
Conduct regular performance and competency evaluations for direct reports.
From 1 October 2007 till 31 December 2012
Manager, Government Accounts, Enterprise Sales Department
The Egyptian Company for Mobile Service (mobinil)
Mainly responsible for coaching & managing a Government sales Team, through monitoring statistics to achieve the objectives and service levels
Duties and Responsibilities
* Managing and coaching a team of Government Account managers.
* Ensuring the delivery of the customers' needs on time
* In charge of achieving Sales objective through his/her team.
* Sets objectives & targets to his subordinates
* In direct contact & coordination with Back Office Manager to ensure the delivery of the customers' needs.
* Meet with Government key accounts, assisting account managers with maintaining relationships, negotiating and closing deals.
* Manage channel's team to achieve company's qualitative and quantitative objectives.
* Preparing periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion.
* Ensures the profitability & success of the commercial Offers presented.
* Manages, coaches, trains, develops & motivates his Sales Team.
* Runs & Manages Day to Day work flow.
* Controls & follows up on Sales Team Portfolios & their progress.
From 1 June 2005 to 30 September 2007
The Egyptian Company for Mobile Services (mobinil)
-Key Accounts Expert, Corporate Sales Department
Managing the biggest Government key accounts in Cairo as such accounts needs experience to be handled efficiently, ensuring a competitive market share for Mobinil within his sector, handling accounts professionally through the long years of experience in the field.
Duties and Responsibilities
* Assuring individualized, RESPONSIVE and comprehensive solutions and serves to assigned portfolio of key government accounts to assist in meeting the company's goals and objectives and maximizing the customers' SATISFACTION Managing & visiting regularly a portfolio of key government accounts.
* Achieving the sales targets and maximizing the profitability of his/her assigned portfolio.
* Regular meeting with the accounts personnel to ensure that all opportunities are maximized.
* Developing a trustworthy and strong business relationship with the customers through maintaining and improving communications with his/her customers on concerns and needs.
* Regular monitoring of the customers' consumption, active base, payments and profitability to take the appropriate actions on time.
* Investigate key customer service complaints, coordinate responses to customer questions and concerns, create customer specific action plans and develop specific recommendations to improve customer satisfaction and loyalty.
* Assessing customers' needs and recommending solutions to the concerned departments (I.T., Marketing. C.S., Finance, etc ) for development and implementation.
* Gathering appropriate marketing intelligence about future customer plans and current satisfaction levels and about competition, and sharing this information with his/her managers and concerned departments so that timely responses can be made.
From 1 January 2003 to 31 May 2005
The Egyptian Company for Mobile Services (Mobinil)
-Large Accounts Sr. Executive, Corporate Sales Department
Duties and Responsibilities
* Reporting to Large Accounts Sales Manager.
* Handling the trade segment.
* Acting on behalf of my manager in case of his absence.
* Handling a big range of corporate accounts in different cities: Cairo, 6 October City, Dokki, El Mohandseen, 10th of Ramadan City.
* Regularly visiting my portfolio of corporate clients.
* Accessing their business needs and presenting the proper business solutions
* Handling the development of sales activities within the Trade segment.
* Up selling in large accounts so as to be eligible to move to the Key accounts segment
* Promoting new solutions & new products to relevant clients.
* Over achieving the sales objectives set by management.
* Cooperating with all other departments in the organization to facilitate and speed up the processing of customer requests.
From 1 January 2001 to 31 December 2002.
The Egyptian Company for Mobile Services (Mobinil)
-Large Accounts Executive, Corporate Sales Department
Duties and Responsibilities
* Reporting to Large Accounts Sales Manager.
* Handling a various type of accounts (small, medium and large accounts)
* Prospecting; identifying market target.
* Building Rapport with customers.
* Encouraging prospect customers.
* Solving customer problems and handling complains.
* Over achieving sales objectives set by management and overall organizational objectives.
* Handling the development of sales within my portfolio.
* Promoting new solutions & new products to the relevant clients.
From 1 October 1999 to 31 December 2000
The Egyptian For Mobile Services ( Mobinil)
-Government Sales Agent, Corporate Sales Department
Duties and Responsibilities
* Reporting to Government Sales Manager.
* Handling various types of government accounts with very high sales
Potential
* Handling the development of sales (postpaid & prepaid) within the
Segment.
* Over achieving sales objectives set by the management.
From 1 January 1999 to 30 September 1999
The Egyptian for Mobile Services (Mobinil)
-Back Office Agent, Corporate Sales Department: Duties and Responsibilities
* Reporting to Back Office Manager.
* Receiving & reviewing the contracts delivered by the Account
Managers.
* Coordinate between the Account Managers & other departments.
* Making a file for each new account contains all the required
Information.
* Visiting the Accounts in case of the absence of the Account Manager.
* Managed the corporate database and filing system.
* Achieving the objectives set by the management.
Professional Trainings
* MBA - Major: Marketing - August 2009 Grade: Very Good. * Project Management.
* Bachelor degree of Commerce, Faculty of Commerce (English section), Cairo University, 1994-1998. Major: Accounting
* Orouba Language School- Primary & Secondary