Patient relation officer
Al Zahra Private hospital
Total years of experience :17 years, 4 Months
1. Provides patient relations service to preserve the hospital's image and to promote better patient relations.
2. Manages and coordinates activities involved in scheduling VIP patients' booking and liaises with admitting and Out-Patient Department to ensure VIP patient handling is optimal.
3. Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations.
4. Escort patients and guests on formalization rounds of the hospital's facilities.
5. Provide follow-up and feedback on the results of analysis reports to the Patients' Complaint Committee.
6. Assembles and complies fairly complex and confidential information or data and describes contents in a written report.
7. Submits a monthly report on patients' complaints analysis and follow-up as well as receiving any complaint arising from IPD, OPD and ER department, and reports observations to the department concerned through Support Services Manager.
8. Reports any observable unprofessional or improper action from Housekeeping staff or porters to the supervisors of the concerned departments that reflect on the quality of service and the hospital's image.
9. Develops and recommends strategic and operational plan for Patients' Relations Office.
10. Ensures a safe environment of care for all patients, families and guests.
11. Supports accreditation planning and preparation efforts for the achievement of the goals of Hospital.
Train, motivate, develop and support the new staff when it’s required.
Overlooking the day to day activities for the all the clinic team.
Dealing with staffing issues; conducting appraisals and performance reviews; and providing or organizing training when required
Ensuring that all the staff are following hospital policies and meeting up the JCIA requirements.
Receiving and handling patient’s complaint within the authority or else reporting back to the manager.
Meeting up with the manager and supervisor to discuss the improvement plans and the achieved tasks
Prepare and maintain daily patient schedules for quick accessibility in
Processing and registering patients.
Answering all the internal calls and following up the inquiries
Receiving and handling patients complain.
Following up with the different departments to ensure the registration process will be with no delay.
Handling all the cashiering transactions and preparing the daily financial reports.
Provide the patients all the necessary information according to the hospital policies.
Answering all the customers’ inquiries and receiving their orders.
Generating the daily billing for all the orders and dispatch them with the representatives
Following up with all the representatives to make sure that the orders are delivered on time.
Generating the monthly sales report for every sales team member and report it the manager.
Participating in the quarterly warehouse inventory control aside from the daily showroom stock control
Providing the customers a high quality service to ensure the customer’s satisfaction.
Answering all the customers inquiries
Supporting the other departments in stock inventory and price changing for the seasonal promotions.
Handling all the cashiering transaction and submitting the daily sales report to the head managers.
Providing all the new suggestions for the new shipments orders and the displayed items.