Mina Helmy Ghaly, Freelance at NewBrint

Mina Helmy Ghaly

Freelance at NewBrint

NewBrint

Location
Egypt
Education
Bachelor's degree, 2005
Experience
21 years, 3 Months

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Work Experience

Total years of experience :21 years, 3 Months

Freelance at NewBrint at NewBrint
  • Egypt - Cairo
  • My current job since January 2019

Building configuration troubleshooting of desktop and Camera hardware. Providing advice on the selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Ensuring that support calls are logged and handled effectively and efficiently.

Customer Service Supervisor at IO Centers
  • Kuwait - Al Kuwait
  • September 2013 to December 2018

Handling client complaints and meet potential clients & prepare rent agreement, renewal agreement, Annexure, invoices coordinating with Mandoub to get the license work done for the client’s company. Preparing proposal letter with the quotation for the type of office client is interested in & entering the details of the potential clients on the Sale web portal. Respond to client queries in a timely manner & Cater to client needs and handle special requests

Admin Officer at Hassawi Industrial Group
  • Kuwait - Al Farawaniyah
  • April 2008 to August 2013

Coordinate with administration division on renewals of Company license (Commercial - Industrial - firefighting - healthy - advertising - import- Renewing residency permits) Coordinate & follow-up with mandoub for all transactions with ministries Follow up and coordinate with consulting offices engineering for all transactions General Service Department. Review operating practices and procedures in order to determine whether improvements can be made in areas such workflow, reporting procedures, or expenditures.

Sales & IT Helpdesk at Auto Computer Distribution
  • Egypt - Alexandria
  • February 2003 to March 2008

Installing, Configuring, and Upgrading, Diagnosing, and Troubleshooting, install local area network cabling systems and equipment such as network interface cards, hubs and switches. Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, District network, the Internet and new computer technology in call center environment; communicates solutions to end-users.

Education

Bachelor's degree, 2005
  • at High Institute for computer Since
  • June 2005

Bachelor information System Management

Specialties & Skills

Communication skills and proficiency to work under pressure Proficiency in dealing with the computer
Computer and internet
Active Directory
Hyper V
VM Ware - Hyper V
Technician Support

Languages

Arabic
Expert
English
Expert

Memberships

union of Trade
  • Member union of Trade
  • August 2005

Training and Certifications

MCSA (Training)
Training Institute:
New Horizone
Date Attended:
August 2008
Duration:
145 hours
ICDL (Training)
Training Institute:
Arab Academy
Duration:
80 hours
English Business Writing Certification (Certificate)

Hobbies

  • Football - Reading - Cookery - listen to music