Muna Abu-Doleh

• Checking various human resources records, forms and tables for accuracy and initiates corrective action, maintains and updates such records and other files and follows up, and reviews documents and certificates.

• Maintains proper filing system for HR records and documents.

• Maintains and updates employee salary and payroll information.

• Collects and compiles information from files and prepares or assists in preparing and updating routine statistical and other periodic reports related to the HR functions.

• Maintains employees’ files and periodic evaluation reports for staff.

• Receives, registers and distributes incoming mail and dispatches outgoing mail; attends to the reproduction and collation of various documents and materials.

• Enters data on Human Resources Management (HRM) and Payroll System.

• Ensures that payroll functions are performed in accordance with established. policies and procedures.

• Communicates with employees regarding pay changes and benefit information.

February 2012 - to present: Administrative Assistant to the Public Information Officer (UNRWA)
I handle multifaceted clerical tasks (e.g., data entry, filing, records management) as the assistant to the Public Information Officer. I Coordinate travel arrangements, maintain database and ensure the delivery of all forms of communication materials to intended audience, including the media. I have become a trusted assistant known for "can-do" attitude, flexibility and high-quality work. Highlights: ◆ Communicate effectively with multiple departments to plan meetings. Established strong relationships to gain support and effectively achieve results.
◆ Help coordinate several inaugurations, national days, international days and other events that are on both UNRWA and UN System Calendars.
◆ Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence.
◆ Collect and prepare news articles for daily media review.

June 2006 - February 2009: Assistant at Joint Appeals Board (UNRWA)

I provided support to the Secretary at UNRWA's Joint Appeals Board. The help I provided to the Secretary enabled the Joint Appeals Board, provide an impartial, independent review of disputes arising in a wide range UNRWA personnel and programmes.
• I was responsible for arranging Joint Appeals Board meeting
• I helped on researching and gathering information and documentation related to appeals and drafted administrative correspondence, processed all correspondence and reports
• I established and maintained the filing system in the section related to appeals.
• I took attendance and records and leaves

03.2007- 06.2008: Assistant to the Head of Education Information and Technology Unit (UNRWA)
I support the Head of Education Information and Technology Unit by performing the highest level of administrative responsibilities for the Unit. In this position the major task was the ensuring that I assist the Head of the Unit plan, organize, coordinate, and direct the activities of one of UNRWA's Information Technology to introduce improved efficiencies and effectiveness. In this position I performed duties in a professional, accurate, and timely manner.
• I captured, entered and processed the Student Registration System and interact with all the sources of information from UNRWA's five fields.
• I coordinated with the UNRWA's vocational and training centres and UNESCO's Advanced Quality Assurance Systems (AQAS) on credentialing and the issuing of certificates
• I prepared correspondence and letters