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MOUNA OUESLATI, Office Manager

MOUNA OUESLATI

Office Manager·United Arab Legal Translation

United Arab Emirates

Master's degree, TRANSLATION

Work experience

Total years of experience: 22 years, 9 months

Office Manager

November 2018 - Present

United Arab Legal Translation

Abu Dhabi, United Arab Emirates

November 2018 - Present

1. Assign and supervise administrative tasks (including the following-up invoices and financial aspects and the
management and follow-up of our marketing team)
2. Monitor, support and manage staff performance
3. Collect, organize and manage data
4. Allocate and monitor resources
5. Provide executive support

6. Selecting appropriate in-house translators and external suppliers
7. Selecting appropriate reviewers/editors

Company industry:
Law Firm
Job role:
Translation

Office Manager and Translator

April 2017 - May 2018

TransPerfect Legal Translation LLC

Abu Dhabi, United Arab Emirates

April 2017 - May 2018

In addition to editing and proofreading translations made by colleagues, I help running the business and I am in charge of some administrative tasks such as checking and sending emails, writing memos, preparing quotations, setting deadlines and assigning jobs to translators. I also follow up with the company's staff, including but not limited to, freelancers, translators, interpreters, accountant, secretaries and delivery and office boys to ensure the smooth running of the office on a day-to-day basis.

Company industry:
Translation & Document Processing
Job role:
Translation

Senior Legal Translator

July 2015 - March 2017

Horizon Legal Translation

Abu Dhabi, United Arab Emirates

July 2015 - March 2017

Senior legal translator in charge of the translation of all documents and texts in Arabic, English and French (POAs, contracts, certificates, emails, medical reports, financial statements, regulatory reports, laws, regulations, minutes of meetings, etc.) with the highest level of accuracy and integrity within the specified time frame.
Review texts translated by colleagues and give feedback and communicate with colleagues to reach the best translation results required.

Company industry:
Translation & Document Processing
Job role:
Translation

Senior Legal Translator

October 2009 - July 2015

LinguistHouse translation & Linguistic Services

Abu Dhabi, United Arab Emirates

October 2009 - July 2015

Translation of various certificates.
Translate independently complex documents (Contracts, Memorandums, Powers of Attorney, medical reports, Financial statements...), mainly from Arabic into English or French and vice versa but also from French into Arabic or English and vice versa
Occasionally revise and control the quality of French/English documents translated by Junior and Intermediate translators and external suppliers as it relates to form and content, including grammar, clarity, conciseness, accuracy, and consistency of terminology.
Review existing content (such as Web sites, Intranet sites, etc.) and make changes/edits as needed;
Work on high profile translation projects, i.e. UAE Office for the Coordination of Foreign Aid, Abu Dhabi Education Council (ADEC), Abu Dhabi Airports Company (ADAC), Abu Dhabi National Oil Company (ADNOC), ADSECC Consulting & Security Centre, Abu Dhabi Systems & Information Centre (ADSIC), Emirates Nuclear Energy Corporation (ENEC)…
Reach and consistently maintain a productivity level of 2, 000 words per day that reaches high quality standards with minimal supervision/revision;
When needed, provide coaching to other Translators;
Conduct research, consult with other translators, authors, specialists in the field and others to resolve questions and ensure accuracy of translation;
Perform terminological research associated with translation and contribute to expanding the terminological database by sharing terminological records and findings;
Act as key resource for translators and as a coach to the less experienced members of the team. This includes answering their questions, providing feedback on the quality of their translation and guidance on how to improve their work;
Provide feedback to Revisors/Team Leaders in the performance assessment of translators;
Develop and maintain strong working relationships with Business Partners and colleagues;
Perform other related duties as required.

Company industry:
Translation & Document Processing
Job role:
Customer Service and Call Center

Duty Free Sales

June 2008 - August 2009

PULLMANTUR CRUISE

France

June 2008 - August 2009

Positive attitude and genuine desire to provide superior customer relations
Strong ability to work in a fast paced, multi tasking environment
Work effectively as a member of a team and with minimal supervision
Presentation and sales of the products according to the standards and politics set forth by the establishment.
Marketing of company's products.
Organize and control the display of products.
Perform other related duties as required.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Teacher

November 2007 - June 2008

GADERIE SCOLAIRE LA SAGESSE

Tunis, Tunisia

November 2007 - June 2008

• Teaching French as a foreign language to primary and secondary school’s students
• Planning and preparing courses and lessons;
• Teaching, according to their educational needs, the pupils assigned to me, including the setting and marking of work to be carried out by the pupils in school and elsewhere;
• Assessing, recording and reporting on the development, progress and attainment of pupils.
• Promoting the general progress and well-being of individual pupils and of any class or group of pupils assigned to me;
• Providing guidance and advice to pupils on educational and social matters and on their further education and future careers including information about sources of more expert advice on specific questions, making relevant records and reports;
• Making records of and reports on the personal and social needs of pupils;
• Communicating and consulting with the parents of pupils;
• Communicating and co-operating with such persons or bodies outside the school as may be approved by the employing authority;
• Participating in meetings arranged for any of the purposes described above

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

SALES

June 2007 - November 2007

ABU DHABI AIRPORT CATERING AND DUTY FREE

Abu Dhabi, United Arab Emirates

June 2007 - November 2007

SALES, CASHIER, PROMOTER

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

SECRETARY Assistant Manager

August 2005 - April 2006

IMPRESSION SERVICES

Tunisia

August 2005 - April 2006

• Responsible for cataloging and distributing information, assisting top-level business staff and arranging schedules.
• Screening and prioritizing mails and phone calls
• Researching and writing memos.
• Maintain executive calendars and meeting agendas and deadlines
• Prepare materials used in executive presentations and make travel arrangements.
• Organize and maintain files and office libraries of books, papers and digital media.
• Research and preparation of reports.
• Negotiating with suppliers, purchasing supplies and maintaining leased equipment.
• Accounts follow up.
• Train new staff members

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Secretarial

SUPERVISOR

October 2003 - July 2005

GLOBAL CALL CENTRE

Tunis, Tunisia

October 2003 - July 2005

CONSULTANT AND SUPERVISOR IN CHARGE OF FRENCH AND ITALIAN CUSTOMERS AND RESPONSIBLE FOR THE TEAM WORK AND FORMATION
• Daily supervision of all Operators’ performance (Pronunciation, grammar, feedback…)
• Training and follow up of new recruits
• Training the staff and give them all the information related to new products.
• Client interface \[French and Italian\]
• Ensuring services provided to the client are conform to their needs
• Professional phone manner and exceptional communication skills
• Positive attitude and genuine desire to provide superior customer relations
• Strong ability to work in a fast paced, multi tasking environment
• Work effectively as a member of a team and with minimal supervision
• Presentation and sales of the products according to the standards and politics set forth by the establishment.
• Marketing of company's products.
• Supervise the duties of the staff (timing, schedule, etc.)

Company industry:
Telemarketing
Job role:
Customer Service and Call Center

TEACHER OF FRENCH LANGUAGE AND LITERATURE

February 2002 - May 2005

MINISTRY OF EDUCATION

Tunisia

February 2002 - May 2005

FRENCH TEACHER

Company industry:
Primary, Prep, & Secondary School
Job role:
Other

Education

HIGH INSTITUTE OF LANGUAGES OF TUNIS

September 2004

September 2004

Master's degree, TRANSLATION

Tunisia

FACULTY OF ARTS AND HUMANITIES OF MANOUBA

July 2000

July 2000

Bachelor's degree, FRENCH LANGUAGE AND LITERATURE

Tunisia

Skills

Deadlines Meeting
Expert
Deadlines Meeting
Expert
Office Management
Expert
Office Management
Expert
Office Equipment
Expert
Office Equipment
Expert
Trados
Expert
Trados
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Translation
Expert
Translation
Expert
INTERNET
Intermediate
INTERNET
Intermediate
MS Word
Expert
MS Word
Expert
FIDELIO
Expert
FIDELIO
Expert
MICROS
Expert
MICROS
Expert
Localization
Expert
Localization
Expert
Editing and proofreading
Expert
Editing and proofreading
Expert
Deadlines Meeting
Expert
Deadlines Meeting
Expert
Office Management
Expert
Office Management
Expert
Office Equipment
Expert
Office Equipment
Expert
Trados
Expert
Trados
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

Arabic
Expert
French
Expert
English
Expert
Italian
Intermediate
Spanish
Beginner

Memberships

UAE Ministry of Justice

Legal Translator Ar/Eng/Fr and vice versa

January 2012