Monaliza Murao

Administrative & Executive Support
› Provide comprehensive support to the CEO: calendar management, travel coordination,
correspondence, presentations, and documentation.
› Act as the primary liaison between the CEO and internal/external stakeholders including tenants,
vendors, and partners.
Operations & Property Management
› Oversee preparation, review, and management of contracts for tenants and business partners,
ensuring legal compliance.
› Address and resolve tenant complaints, maintain complaint logs, and follow up for satisfactory
resolution.
Liaison with Stakeholders
› Act as the primary point of contact between the CEO and internal/external stakeholders,
including tenants, partners, and vendors.
› Facilitate communication and collaboration across various departments.
Event Coordination
› Plan and coordinate events, meetings, and conferences as required by the CEO.
› Handle logistics, invitations, and ensure the smooth execution of events.
Data Management and Reporting
› Maintain accurate records and databases related to tenant agreements, complaints, and
other relevant information.
› Generate reports and provide insights to support decision-making processes.
Special Projects
› Assist the CEO with special projects and initiatives, providing research, analysis, and
administrative support as needed.
› Take the lead on specific projects to ensure timely and successful completion.

› Led end-to-end HR operations: recruitment, onboarding, training, performance management,
employee relations, and offboarding.
› Managed staff visa and UAE residency application processes in full compliance with UAE Labour
Law.
› Administered full payroll cycle including time/attendance records, payroll processing, and
monthly payslip distribution.
› Provided legal support in employment disputes, ensuring compliance with UAE labour legislation.
› Formulated and updated HR policies, compensation & benefits structures, and manpower plans
aligned with organizational goals.
› Supported HR and office administration for KSA and UK subsidiary branches.
› Handled workplace investigations, disciplinary procedures, and termination processes
professionally and fairly.
› Conducted market data analysis to benchmark compensation packages and make data-driven
recommendations.

› Managed document processing, correspondence, filing, and archiving across departments.
› Prepared debit notes, cheque releases, receipt vouchers, and cheque deposit slips.
› Acted as liaison between management and vendors, suppliers, contractors, and tenants.
› Monitored utility bills and Directors vehicle fines via Dubai Police and RTA platforms.

› Managed scheduling, correspondence, purchase orders, and financial records.
› Prepared invoices, payment and receipt vouchers, and salary payslips.
› Handled petty cash budget and maintained attendance and leave records.

Reports directly to the General Manager and Admin Support to the Operations and Sales Manager and performs the following tasks:
As an Executive Secretary (Promoted)
• Ensuring effective and proactive diary management of the Managers.
• Responsible for the organization of meetings and appointments. Notify and coordinates all participants.
• Coordinates with HR department regarding Management and Production personnel HR matters.
• Assist in management/production employees medical and insurance claims.
• Travel arrangement such as booking flights and hotels, booking of car servicing & insurance.
• Maintains production file in data base, soft and hard copies for personal files of company employees and handles confidential and sensitive information.
• In charge and prepares attendance, overtime and Sales reports, minutes of meeting, correspondence and internal memorandums.
• Acts as liaison between the management and subordinates by transmitting directives, instructions and assignments and following up on the status of assignments.
• In charge and acts as the first point of receiving, registering, distribution, reporting and sorting of all incoming and outgoing documents from-to customers and company personnel.
• Performs other related duties that may be assigned by the General Manager and/or Operations and Sales Manager upon GM’s approval.


As an Admin Support
• Acts as the first point of call of all customers and suppliers, handle front office transactions and operations, dealing and handling phone calls and costumer’s enquiries and complain professionally, sending and receiving couriers.
• Coordinates with Production/Operations queries to customers and suppliers thru phone call, fax and mail.
• Prepares quotation for the customers.
• Sending, receiving, printing & distributing faxes to the addressed person as well as company memorandums and notices.
• Maintaining and processing of documents such as photo copying, scanning, encoding and systematic filing and archiving of records.
• Monitors office & pantry supplies and ensuring the cleanliness of the office premises.

As a Purchaser (Reliever)
• In-charge and prepares inquiries and purchase orders.

› Managed General Managers diary, meetings, travel arrangements, and confidential
correspondence.
› Coordinated with HR regarding management and production staff matters including medical and
insurance claims.
› Served as first point of contact for customers and suppliers; handled front office operations, calls,
and enquiries.
› Prepared quotations, purchase orders, attendance/overtime reports, minutes of meetings, and
internal memoranda.
› Maintained production and personnel files in database (soft and hard copy formats).

› Processed legal documents for company projects through municipal channels.
› Conducted field work including recording utilities, expenses, and worker attendance at project
sites.
› Maintained systematic follow-up and archiving of project documents and drawings.