Customer Service Officer
HSBC
مجموع سنوات الخبرة :8 years, 4 أشهر
From June 2012 till now
→ HSBC Customer Service Officer (The objective of this section is to serve Special Category Customers in all products & needs) Reporting to the Branch manager
→ Provide support to the advance customers (special category Customers with special balances)
→ Attending weekly meeting with branch managers for further business plan strategy.
→ Maximize HSBC products sales. (Credit Cards, Loans, new accounts, ..etc) .for the advance customers
→ Handling general queries & complaints
→ Awareness of the operational risk associated with the role & action to be taken to minimize risk (To comply with money laundry)
The Customer service Officer will require good user skills on the HUB & HFE systems used in HSBC
Hope to accept my Request
From October 2007 till June 2012.
HSBC Bank Portsid Branch
→ HSBC Customer Servic Associate (The objective of this section is to serve customers in all products & needs) Reporting to the Customer service head & Branch manager
→ Ensure a high level of customer service. (meeting all kind of customers)
→ Provide support to the customers events during or outside normal office hours
→ Replacing branch/manager's secretary during her leaves
→ Handling general customer queries.
→ Ensure that HSBC provides a high quality services for its customers
→ Maximize HSBC products sales. (Credit Cards, Loans, new accounts, ..etc)
→ Awareness of the operational risk associated with the role & action to be taken to minimize risk (To comply with money laundry)
→ Maintain HSBC internal control by balancing of cards, Pins& cheque books by the end of the day.
(cash & Bank ) Reporting to the CFO
Effect Payment of all Cash & Payment vouchers
Update Scct cash positions in different currencies
Update all cash & banks transactions in IFS system
Keep track of all letter of guaranties issued or received by SCCT
Calculate Scct Loan Interest Payment.
Ensure short term cash flow is prepared & approved by accounting controller before cash replenishment.
Ensure that cash register are kept up to date
Prepare all cheques, payments & transfers ready for signatures
Prepare banks accounts reconciliations by the end of every month.
Finance Department ( Receivables Accountant)
Issuing customer invoices on a daily base upon receiving services completion from operation department.
Issuing C/N's for the customers upon correction note received from operation department, or upon any mistake occurred upon issuing invoices.
Analyzing other receivable & debtors balances & issue proper invoices for them.
Provide Chief Accountant, CFO, Related Dept. (Marketing) & Senior management on a Weekly basis or upon requested the aging report, outstanding receivable report, moves report & balance analysis for all the debtor's balances.
Billing (The objective of this section is to document the key invoicing procedures in SCCT)
Issuing customer invoices on a daily base upon receiving services completion from operation department.
Revised invoices have to be presented to the CFO or delegated person for signature.
Photocopying of signed invoices for filling & bookkeeping purposes
Ensure timely delivery of invoices and obtain customer acknowledgement upon receipt.
Ensure proper back office filling of invoices and other related documents.
Update the appropriate reports (outstanding receivable report, moves report & aging report) on a daily basis.
Revenue Collections (The objective of this section is to describe the work-steps undertaken for revenue collection from customers)
Update bank revenue account on the excel sheet.
From: September 2004 Till June 2005 Suez Canal Container Terminal
Administrations Department Reporting to the Administration Manager
→ Assisting administrations Manager in all her works, appointments and filling system.
→ Keeping track records of all incoming & outgoing mail.
→ Keeping track records of all incoming & outgoing courier.
→ Writing e-mails, faxes, letters.
→ Arranging hotel reservations in Cairo and Port Said.
→ Follow up payments due dates for the hotel reservations, electricity & telephone.
→ Review the invoices received from the suppliers against the Hotel reservations & Courier services.
→ Preparing logs for HR department to arrange necessary mobile deductions from SCCT Employees
→ Preparing logs for Fin department to arrange necessary mobile deductions from SCCT Expats
→ Preparing all reports required by Administration Manager
From: October 2003 till December 2003 Accountant office as an accountant (Training Period)
→ Assisting all the accountants in the office in General
→ Keeping track records of all incoming & outgoing mail
From: January 2004 till August 2004 Training In Commercial International Bank CIB Port said Branch
Customer service department.
→ Opening new accounts to the clients (Current/Saving)
→ Preparing general reports to the managers
→ Keeping track records of all incoming and outgoing Visa / Master Cards.
→ Preparing requests forms for new cheque books for different clients.
→ Helping people how to deal with internet banking service -transferring from account to another through the telephone-how to deal with ATM machine
Bachelor of commerce, accounting department Faculty of Commerce, Suez Canal University, Port Said May 2003 with general degree "Good".