Moncef El Alami

Analyze credit reports daily in IDIQ to identify potentially
inaccurate derogatory items, including collections and late
payments.
Assess dispute eligibility and guide customers through dispute
steps aimed at improving credit outcomes.
Support credit and collections workflows through customer
follow-up, clear communication, and accurate case documentation.
Resolve customer queries related to negative tradelines, payment
history, and dispute progress with strong attention to detail.
Produce weekly KPI reports using SQL and Excel, including saves
and credit-case trend tracking.

Designed and implemented a MySQL database for inventory and
production tracking, improving operational efficiency.
Automated routine monitoring and repetitive tasks with Python
and Bash scripts.
Provided technical support across networking, software/hardware
troubleshooting, and security best practices.