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Munirah Alhammad, Customer Service Representative

Munirah Alhammad

Customer Service Representative·Upsource by Solutions

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 0 years, 10 months

Customer Service Representative

July 2025 - August 2025

Upsource by Solutions

Riyadh, Saudi Arabia

July 2025 - August 2025

• Delivered prompt and courteous support to customers by handling inquiries, resolving complaints,
and ensuring high satisfaction across multiple communication channels.
• Utilized CRM systems to accurately update and maintain customer profiles, track interactions, and
support data-driven service improvements.
• Provided step-by-step guidance to clients on product features and service usage, enhancing user
experience and reducing follow-up queries.
• Collaborated with internal teams to escalate complex issues, ensuring timely resolution and
maintaining service quality standards.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Data Entry Assistant

February 2023 - September 2023

Alnahda Association

Riyadh, Saudi Arabia

February 2023 - September 2023

• Collected, verified, and organized beneficiary data from various sources, ensuring accuracy and
consistency.
• Entered and updated information into the organizations database with a high level of precision and
attention to detail.
• Communicated directly with beneficiaries to confirm missing or unclear data, supporting the
integrity and completeness of records.
• Contributed to the efficiency of administrative operations by maintaining well-structured digital
files and supporting team coordination

Company industry:
Business Process Outsourcing (BPO)
Job role:
Administration

Education

Al-Imam Mohammad Ibn Saud Islamic University

July 2020

July 2020

Bachelor's degree, Business Administration

Saudi Arabia

Skills

Coordination
Expert
Coordination
Expert
Data Input
Expert
Data Input
Expert
تحمل المسؤلية
Intermediate
تحمل المسؤلية
Intermediate
الدقة
Expert
الدقة
Expert
معرفة في برامج office
Intermediate
معرفة في برامج office
Intermediate
problem solving
Intermediate
problem solving
Intermediate
جمع و تحليل البيانات
Intermediate
جمع و تحليل البيانات
Intermediate
إنهاء المهام بإتقان
Intermediate
إنهاء المهام بإتقان
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Training
حل المشكلات وإتخاذ القرار
مبدعون للتنمية والتأهيل
Apr 2023
أساسيات برنامج مايكروسوفت إكسل
موقع طاقات - برنامج دروب
Jun 2020
أساسيات الإدارة
موقع طاقات - برنامج دروب
Jun 2020

Hobbies

  • التأمل