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Monica Dewitt, CUSTOMER SERVICE INTERN

Monica Dewitt

CUSTOMER SERVICE INTERN·1Aviation Groundhandling Services, Corporation(1Aviation)

Philippines

Diploma, Tourism Management (BSTM)

Work experience

Total years of experience: 0 years, 4 months

CUSTOMER SERVICE INTERN

August 2024 - November 2024

1Aviation Groundhandling Services, Corporation(1Aviation)

Cebu City, Philippines

August 2024 - November 2024

I had several responsibilities:

• Assisted passengers during Check-in, boarding, and arrival procedures.
• Addressed flight, baggage, and special assistance inquiries.
• Coordinated with ground staff to ensure efficient boarding and gate operations.
• Assisted in sorting and tagging luggage.
• Help direct bags to the right carousels.
• Screen CVs/resumes based on job requirements.
• Assisted in preparing onboarding kits for newly hired employees.
• Assisted employees in answering inquiries regarding left-behind luggage.
Company industry:
Aviation Support Services

Education

UNIVERSITY OF SAN CARLOS - TALAMBAN CAMPUS

July 2025

July 2025

Diploma, Tourism Management (BSTM)

Philippines

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
SUSTAINABLE BUSINESS
Intermediate
SUSTAINABLE BUSINESS
Intermediate
SUSTAINABLE TOURISM
Intermediate
SUSTAINABLE TOURISM
Intermediate
TEACHING
Intermediate
TEACHING
Intermediate
TOURISM MANAGEMENT
Intermediate
TOURISM MANAGEMENT
Intermediate

Training and Certifications

Certifications
Certificate of OJT Completion
Filipino Brand of Service Excellence
Certificate of Copyright Registration (IPOPHIL)
AMADEUS Certificate