VIP Service Excellency Advisor
The Heart Of Europe
Total years of experience :5 years, 6 Months
Managed quality assurance program including on internal audits and customer surveys.
Developed team communications and information for Client meetings.
Worked with customers to understand requirements and provide exceptional service.
Manage a portfolio of customers and potential customers through telephone contact
Excellent negotiation & communication skills, ability to profile customers and develop relationships to maximize potential success
Managing client meetings and site visits on the Island.
Reduced office expenses by finding Smarter solutions for vendors, suppliers and services.
Monitored executive and site schedules to coordinate meetings and corporate events.
Developed improved recruiting methods to reduce turnover and build highly effective teams.
Managed office operations and logistics to ensure seamless daily operations.
Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
Trained, coached, mentored and supervised a large team of professional engaged
in customer service, retention, and re-branding.
Dealing with client and SELLING bulk connections for corporate companies.
Responsible for overall client relationship management and mentoring of team,
maintaining high service standards & practices and exercising quality control in all
areas of operations·
Re-branding Coordinated the transition of CRAZY JOHNS customers(Australia)
to VODAFONE· Responsible for overall client relationship management and
mentoring of team, maintaining high service standards & practices and exercising
quality control in all areas of operations
Advised clients on a variety of package tours including cruises and make necessary
arrangements· Perform general clerical duties relevant to travel reservations,
itineraries, travel brochures.
Assisting AMEX clients in planning for travel and making necessary arrangements
Sourcing products and destinations to meet consumer demands for bespoke
travel and sustainable tourism
Great understanding of good tourism marketing techniques to encourage
destination travel
Focus on meeting production targets and Client satisfaction.
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