IT Specialist
Al Malki Group
Total years of experience :9 years, 2 Months
• Control access to computer network, setting up accounts and access levels.
• Provide IT support for 1st, 2nd, and 3rd line hardware and software issues.
• Lead IT infrastructure projects to install and upgrade various systems.
• Provide remote desktop support to 80+ users, efficiently resolving issues to minimize downtime.
• Support various operating systems and server technologies.
• Configure, test, and maintain network equipment.
• Report incidents, risks, and hazards by following set procedures.
• Communicate technical concepts to staff clearly by phone, email, and online chat.
• Conduct IT onboarding of new starters and IT off-boarding of leavers.
• Oversees complex client and supplier contracts and managed compliant tender processes.
• Provide localization support for global project roll-outs.
Managing +15 merchandising employee.
• Preparing and sending periodic reports to the management.
• Ranking employees performance and set up meeting with
teams supervisors.
• Set up a work plan and schedule to cover the
telecommunication shops with company products.
• Recorded, transcribed, and distributed minutes of meetings